Provide supply chain support for the top account teams with a focus on continued growth by collaborating with customer Sales teams, customer buying and logistics leaders, and Mars Chocolate supply chain leaders in order to accomplish the goals and objectives of the Customer Care department, the customer account teams, and Mars Chocolate.

Responsible for achieving excellence in customer satisfaction by providing leadership to a team of Customer Care Representatives. TGuide, coach, and direct a group of Customer Care Representatives and Specialists. Supervise performance, deal with associate relationship issues, engaging Management when necessary. Demonstrate the courage to drive change; manage difficult discussions with peers, managers and other associates in the department.

Acted as the Subject Matter Expert on business processes, tools, and systems. Demonstrated capability to train associates on business requirements. Recommended process changes and monitored compliance of recommendations.

Represent order management to the account teams, customers, and external stakeholders. Achieve excellence in customer satisfaction through complete, correct, and timely processing of customer orders. Processed and managed orders in VMI to shorten cycle times, reduce inventory costs, and promote other pipeline efficiencies including agreed upon service levels and inventory turns.