Co-founder and Co-owner of a start-up apparel customization services company that connects people through customization. I have created a vision, while building out a product, strategy, sales & marketing, and the business processes to deliver an amazing experience to our customers- Completed entire setup and formation of the business entity- Researched and developed the product and solution, built out the processes to deploy and deliver an amazing service, and then have operated the… Show more Co-founder and Co-owner of a start-up apparel customization services company that connects people through customization. I have created a vision, while building out a product, strategy, sales & marketing, and the business processes to deliver an amazing experience to our customers- Completed entire setup and formation of the business entity- Researched and developed the product and solution, built out the processes to deploy and deliver an amazing service, and then have operated the solution to deliver the end to end experience- Completed first sale in less than 3 months from the creation of the company Show less

Grew and Developed the US Service Delivery Organization to deliver End to End (E2E) Customized Software (SaaS) Solutions at Retail and Event Locations; inclusive of, Project Management, Professional Services (Full Time, Freelance & Agency), and Hardware (rental, lease, and sale). Achieved operational excellence by utilizing ITIL and Agile Methodologies in a non-standard format within an industry that does not typically utilize ITIL Methodologies: Strategy Development (Service Design)… Show more Grew and Developed the US Service Delivery Organization to deliver End to End (E2E) Customized Software (SaaS) Solutions at Retail and Event Locations; inclusive of, Project Management, Professional Services (Full Time, Freelance & Agency), and Hardware (rental, lease, and sale). Achieved operational excellence by utilizing ITIL and Agile Methodologies in a non-standard format within an industry that does not typically utilize ITIL Methodologies: Strategy Development (Service Design), Agile Project Delivery (Service Transition), Deliver Outstanding Customer Experiences (Service Operation).This strategy created: Reduced costs, Optimized resource allocation, and Improved efficiency across complex projects that ultimately lead to increased customer satisfaction, brand recognition, and an improvement in win ratio for new and existing clients.Vendor Management leader that developed strategic partnerships with industry leaders, while overseeing negotiations, key performance indicators (KPI’s), and relationships that drove cost optimization and operational efficiency. This was also led with ITIL Methodologies which integrated with the overall Service Delivery StrategyAfter the successful delivery of projects, I spearheaded a team responsible for overseeing Client Services (filled in a gap) ensuring customer success that led to sizable increases in revenue, new business opportunities in different strategic growth areas, and increased customer retention. Show less

Received a promotion from a leading National Operations role into a Global role across top tier accounts. A proven operational leader that was responsible for global management and delivery of strategic programs across multiple top tier clients for Ricoh. This included the management of multiple tiers of management reporting (management of managers and matrix management of employees outside the USA in every region of the world), financial ownership, profit accountability, and delivery of… Show more Received a promotion from a leading National Operations role into a Global role across top tier accounts. A proven operational leader that was responsible for global management and delivery of strategic programs across multiple top tier clients for Ricoh. This included the management of multiple tiers of management reporting (management of managers and matrix management of employees outside the USA in every region of the world), financial ownership, profit accountability, and delivery of technical services ranging Software, Hardware Leasing or Rental, Professional Services, and Information Security Services. Show less

Received a promotion from a local /national Service Delivery role into a higher level Operations Manager role to become an Operational and Customer Success leader for multiple national and global customers within the US. Delivered end to end (E2E)Managed Services and Managed Print Services contracts while managing a team of managers and employees (10+ staff). Became an influential individual contributor and internal team lead by expanding annual revenue by over $4.6MM (new business within… Show more Received a promotion from a local /national Service Delivery role into a higher level Operations Manager role to become an Operational and Customer Success leader for multiple national and global customers within the US. Delivered end to end (E2E)Managed Services and Managed Print Services contracts while managing a team of managers and employees (10+ staff). Became an influential individual contributor and internal team lead by expanding annual revenue by over $4.6MM (new business within existing client) while delivering employee satisfaction and customer retention (over an $8MM ARR book of business) Show less

Promoted 2 months after being in a previous role to a manager level position to help shape Managed Print Services within the East Texas marketplace. Became an influential leader at a young age who was brought into multiple accounts to help improve customer satisfaction, drive improved processes, and ultimately retain the customers by delivering an outstanding experience.

Received a promotion within 4 months of being hired to lead on-site services for a fast growing client as Managed Print Services began to rapidly grow.

Part time role just out of college to begin obtaining some work experience.