Kyle Koch Email & Phone Number

Raleigh, Nc, Us

• Manage and lead the CAPTRUST Hardware & Integration team to support and complete technology requests.• Integrate technology at new offices across the country through acquisitions.• Planning and executing hardware integration and transfer any new networks, computers, phones, printers, conference rooms, applications, and any IoT devices to CAPTRUST's environment• Purchasing and testing hardware and software through multiple vendors• Manage hardware assets through different applications to ensure technology assets are accounted for, updated to stay in compliant, and decommission• Install, repair, and image computers, tablets, printers, and conference room technology• Provide onsite and remote support for over 80 branches nationwide• Assist setting up internal webinar meetings using Microsoft Teams and Livestream

Raleigh, Nc, Us

• Manage and lead the CAPTRUST Hardware & Integration team to support and complete technology requests.• Integrate technology at new offices through acquisitions. Planning and executing hardware integration and transfer any new networks, computers, phones, printers, conference rooms, applications, and any other IT devices.• Purchasing and testing hardware and software through multiple vendors• Provide onsite and remote support for over 70 branches nationwide

Raleigh, Nc, Us

• Manage and lead the CAPTRUST Technology Support team to support and complete technology requests. Compile ticket and call reports. Collaborate with other department managers to meet their team's needs.• Client support: Microsoft Office, Dynamics CRM Online, Mimecast, Okta, Citrix XenApp, Cisco IP phones, Zscaler, VPN, Global Relay, printing/scanning• Purchasing and testing hardware and software through multiple vendors• Server administration: Active Directory, Sophos, Zscaler, Intune, Meraki, Azure, Remedyforce, Windows servers (Through 2019), Exchange (on prem and online), MECM (SCCM), VMWare, WSUS, Setup and recover servers in Microsoft Azure• Setup and run internal and web-conference meetings using WebEx, Microsoft Teams, GoToMeeting, and Zoom• Acquisitions & integration for new offices. Integrating & transferring networks, computers, phones, applications & miscellaneous network equipment• Provide remote support for over 50 branches nationwide

Raleigh, Nc, Us

• Provide onsite and remote support for branches nationwide• Server administration: Active Directory, Sophos, Zscaler, Intune, Meraki, Azure, Remedyforce, Windows servers (Through 2019), Exchange (on prem and online), MECM (SCCM), VMWare, WSUS, Setup and recover servers in Microsoft Azure• Setup and run internal and web-conference meetings using WebEx, Microsoft Teams, GoToMeeting, and Zoom• Collaborate with other department managers to meet their team's needs.• Client support: Microsoft Office, Dynamics CRM Online, Mimecast, Okta, Citrix XenApp, Cisco IP phones, Zscaler, VPN, Global Relay, printing/scanning• Acquisitions & integration for new offices. Integrating & transferring networks, computers, phones, applications & miscellaneous network equipment

Raleigh, Nc, Us

• Provide onsite and remote support for branches nationwide• Server administration: Active Directory, Sophos, Zscaler, Intune, Meraki, Azure, Remedyforce, Windows servers (Through 2019), Exchange (on prem and online), MECM (SCCM), VMWare, WSUS, Setup and recover servers in Microsoft Azure• Setup and run internal and web-conference meetings using WebEx, Microsoft Teams, GoToMeeting, and Zoom• Collaborate with other department managers to meet their team's needs.• Client support: Microsoft Office, Dynamics CRM Online, Mimecast, Okta, Citrix XenApp, Cisco IP phones, Zscaler, VPN, Global Relay, printing/scanning• Acquisitions & integration for new offices. Integrating & transferring networks, computers, phones, applications & miscellaneous network equipment

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Charlotte, Nc, Us

• Network administration: Network outages, managing backups, Wi-Fi configuration, VPN, Active Directory, domain administration, purchasing equipment and software• Server administration: Windows server 2003, 2003R & 2008R2, Exchange 2007. Interface with 3rd party hosting company• Software and desktop support: Windows XP, 7 & 8, Mac OS X, Office 365, Google Apps, ShoreTel, RingCentral, Five9, Zendesk, hardware repair, documentation, printing and scanning• Google Apps: Migrating from Exchange to Google Mail, administrating accounts, groups, domains, Drive, device management and security

Columbus, Oh, Us

• Network administration: VPN, Internet connectivity, Active Directory (multi-domain environment)• Server administration: Windows server 2003, 2003R, & 2008R2, Exchange 2003, VMware, Websense, Good Mobile Messenger, Symantec Manager, Citrix Metaframe Manager, Tape Backup Manager• Software and desktop support: Windows XP and 7, Office 2010, computer imaging, Android, setup and troubleshoot Citrix profiles• Provide customer support for 80+ branches across the nation

Us

• Troubleshot internet connectivity, VPN, printers (local and network), modems, and routers• Upgraded the claims program as part of a special project with the Tier 2 claims group• Remote resolution for both the agents’ local computers and the Nationwide servers• Supported internal software, including Client Management, Agency Online, National Platform, and Class• Installed, uninstalled, and upgraded Citrix and McAfee software• Utilized ServiceCenter ticketing system, Lotus Notes, and LogMeIn to assist users-Contract with TEKsystems

Bachelor Of Science, Network Communication And Management

High School Degree, High School Diploma