Kyle Rodriguez Email & Phone Number

Chicago, Illinois, United States

• Support primary investigators with research proposal development, ensuring accuracy and compliance with funding guidelines• Provide administrative support for labs, including management of employee lifecycle activities for staff, students, and researchers• Coordinate the onboarding and offboarding of new labs, including providing resources to ensure successful transition and transfer of data, lab material, and equipment• Develop a resource hub for the Research Business Office using Airtable, facilitating access to relevant information and streamlining processes• Collaborate with portfolio managers to ensure proper allocation of funding resources, optimizing budget utilization for research projects• Facilitate the preparation of annual and final reports for primary investigators’ awards, ensuring accuracy and compliance with grant requirements and deadlines

Evanston, Illinois, United States

•Managed operations of two mail and package facilities catering to 35 residential halls and over 4,000 residents• Supervised a team of 70 Student Mailroom Assistants and two full-time Office Clerks, ensuring smooth daily operations• Reviewed and assessed package center issue reports, implementing necessary resolutions and service delivery enhancements to prevent recurring issues• Handled processing of qualifying reimbursements related to service delivery matters, maintaining accountability and customer satisfaction• Developed weekly schedules and devised contingency plans for Student Mailroom Assistants' unavailability, ensuring uninterrupted service• Cultivated and sustained relationships with mail and external package carriers to optimize delivery processes• Spearheaded the design and execution of a service delivery improvement plan, enhancing operational standards and implementing a Student Mailroom Assistant accountability system• Conducted assessments of mail and package center layouts to bolster safety and security for package storage and mailroom personnel• Evaluated academic year start procedures, introducing optimizations to streamline package processing and enhance delivery efficiency during peak periods• Conducted audits of peripheral technology in mail and package centers, identifying and resolving functionality issues, resulting in approximately $7,000 in cost savings

Evanston, Illinois, United States

● Greeted, checked-in, and checked-out graduate housing residents, ensuring a smooth transition for arrivals and departures● Acted as the primary point of contact for graduate housing residents, addressing inquiries, resolving immediate concerns, and directing complex issues to appropriate resources● Conducted interviews, processed paperwork, and supervised up to twelve student employees, fostering a productive and supportive work environment● Managed all aspects of mail and package services for graduate housing residents and Residential Directors, promptly addressing and resolving issues● Conducted annual key audits for two graduate residential buildings, ensuring resident security and accountability● Orchestrated the flow of operations at the graduate mail and package center and front desk, optimizing efficiency through office layout restructuring and implementation of best practice protocols● Instituted a resident amenity checkout process to enhance borrower accountability and promote fairness among residents● Developed a comprehensive mail and package center manual for student staff training, enhancing consistency and efficiency, and established a Teams FAQ channel for ongoing reference and support

United States

● Processed, delivered, and resolved all issues regarding mail and packages for twelve undergraduate residents● Collaborated with Mail and Package Center Manager and Associate Director of Operations and Services to establish an accountability point system for Student Mailroom Assistantsto address issues with tardiness, attendance, and communication● Served as Amazon Key for Business liaison; met with key stakeholders, co-coordinated the instillation and implementation plan, and managed any on-site information and access needs● Managed the creation of weekly schedules for Student Mailroom Assistants and implemented adjustments as needed to maintain sufficient coverage throughout the week

Evanston, Illinois, United States

● Maintained a seven-story student residential facility including sanitizing, organizing, and stocking of toiletries for private bathroom suites and common community areas● Responded to day-of and urgent custodial and maintenance requests in a timely manner● Coordinated classroom seating setup