Kyle Jacobs Email & Phone Number

Peterborough, Ontario, Canada

• Hired to be a business leader who builds an engaged workforce that meets current and future needs in response to business trends. Responsible for coaching store leaders for associate performance management, improving.
• Increased the number of survey respondents from 80 to 150 per month with 80% average GET and LTSA: Effectively partnered with the Front-End Supervisor and Operations Assistant Manager to positively impact the.
• Enhanced scheduling practices to support the business during peak periods: Quickly learned the scheduling system and influenced the scheduling associate to shift hours from stable business areas to areas needing a.
• Maintained Associate Commitment Index score at 86% on VOA survey during tumultuous change: Worked in partnership with the Store Management Team to improve accountability within the entire store, increase performance.

Ontario, Canada

• Promoted into a multi-unit management role overseeing 5 stores mixed in Ontario and Alberta, 2 of which were unionized. Responsible for the growth of market share through sales, Net Promoter Score, key performance.
• Grew average dollar per customer by 7% across the store set: Trained and developed leadership and front-line staff to provide superior customer service through exploring needs, asking questions, and improving overall.
• Improved conversion of doctor patients from 45% to 55%, and total traffic from 8.5% to 10%: Partnered with the sublease doctor teams to improve patient flow to retail through outside the box thinking and gaining.
• Increased Net Promoter Score in all locations by an average of 8 points with increased response rate: Through facilitated train the trainer sessions, coached all staff to accurately capture customer emails and ask for.
• Led a focus on positive Google reviews achieving 4.5 stars across the store set: Created a culture of comfort in asking for the review and the rating the store deserved for their service. Improved local traffic and SEO.

Ontario, Canada

• Responsible for the successful operation at the store level through partnerships with lab and Doctor of Optometry. This role has a major focus on KPIs, customer service, employee management, and visual merchandising..
• Grew sales by 40% in one location in an 18-month period from $2 million to $2.8 million: Through effective recruiting, hiring, performance management, employee engagement, and customer service strategies thereby.
• Improved Doctor of Optometry business by 15% patient bookings: By providing fresh eyes and perspectives on the business and staff, as well as more effective deployment of the tools available to market locally and.
• Executed employee engagement plans which resulted in a 30% lift of employee satisfaction and engagement: Actively listening and involving the staff in business plans, holding them all accountable to the same standards.
• Acted as a peer mentor and certified regional training centre: Ultimately being selected for the Field Leadership Development Program in 2019 and resulting in promotion.

Toronto, Canada Area

• Tasked with providing consumer insight and subject matter expertise into the construction, opening, and full operation of the first foray into the Canadian market.
• Built the business from concept to operation: o Input on customer flow and blueprintso Finding and building vendor relationship o Writing and implementing all human resources functions from interview and onboarding.

Ontario, Canada

• Hired to improve year-over-year comparable sales, manage staffing and scheduling, manage the P&L, and provide legendary customer service. Through building trust and rapport, was selected as a training store manager and.
• Consistently achieved 5-10% comparable sales in all locations worked: Effective training and coaching of the staff and implementation of repeatable routines in all areas of operation.
• Managed P&L statement to ensure profit was minimum 10% of revenue: By managing COGS and labour, as well as finding solutions to issues that would have minimal cost impact to the company.Leadership Growth
• Developed and promoted 2 employees from front line to store manager roles: Also developed and promoted 6 other employees to lower management roles or head office positions.
• Participated in the construction, hiring, training, and operation of 3 new store openings
• Learned and executed multiple areas of operation in support of the District Manager: Selected for the District Manager in Training role after becoming an expert in quality assurance, food safety, visual merchandising.

Managing 6 food units including New York Fries, Pizza Hut, TCBY, Pretzel Maker, Seattle's Best Coffee, and Concessions.Labour planning and SchedulingAccounts PayableFilm/Projectionist ManagementCustomer Relations

Certificate, Human Resources Management And Services

Bachelor Of Arts (B.A.), Humanities/Humanistic Studies

Bachelor Of Education (B.Ed.), Primary-Junior