Kyle James Email and Phone Number

Shipping agent for GAC Newcastle. - Arrange for pilot and tug services to facilitate the safe docking and undocking of ships.- Coordinate the timely loading and unloading of cargo to prevent any delays.- Manage customs documentation and ensure compliance with all local, national, and international laws regarding cargo handling and crew welfare.Provide logistical support to the crew, including arranging transport, accommodation, medical care, and other essential services.-Communicate effectively with the ship’s captain, crew members, and local service providers, ensuring all parties are informed of schedules, delays, and requirements.-Liaise with customs, immigration, and health officials to ensure all necessary procedures are being followed for crew and cargo.-Maintain detailed records of operations, transactions, and communications for accountability and to provide reports to the shipping company

Shipping agent for GAC

- Assisting in operations and conflict resolution during infringement lifecycle - Advising in legislative procedure/development - Assisting in court proceeding lifecycles - Liaise with clients in regards to legislative procedures and guidelines - Respond to customers query's/disputes via verbal & written correspondence

- Assisting in operations and conflict resolution during infringement lifecycle - Advising in legislative procedure/development - Call listening and grading KPI - Management of team quality of life (team development & training) - Assisting in court proceeding lifecycles - Liaise with clients in regards to legislative procedures and guidelines - Assisting with mailroom duties - Respond to customers query's/disputes via verbal & written correspondence - Liaise with other government bodies to ensure a smooth transition of cases

- assisting in operations and conflict resolution of valued clients - Strong KPI stats achieving highest quality service stats during peak periods - Pricing live markets - Inbound calls (bet placements and dispute resolution) - Outbound (Account management and customer relations) * Reason for leaving: Relocation to Sydney

- Assisting operations by assisting the Customer Service team when required - Strong adherence, KPI’s and Quality targets are met to the highest standard. - Administration and account management for high- and low-profile clients. - Detecting any errors with pricing on multiple markets. - Detecting potential gambling issues and providing responsible service of gambling. - Inbound calls (bet placement and general customer service inquiries) - Outbound calls (account management & identification verification)