• Became an expert in pest control over 20 years by treating pest infestations, observation and attention to detail• Gained new customers through communication, being friendly, and establishing a caring attitude resulting in a 4 fold increase• Delivered customer service by solving customers pest problems resulting in 98% decrease• Capitalized on experience and forged a pest control company through hard work resulting in 99% customer satisfaction rating• Increased company value by bringing on 2 new services such as Rodents and Bees resulting in extending customer service and customers needs• Devised out-of-the-box thinking by going against industry standard 1 year contracts, giving a better customer service experience and happier customers• Acquired 12 new education credits every year increasing base knowledge and tools to give better customer service and insuring safe correct procedures• Established relationships with 3 out of state professional services to add security to existing practices• Oversaw 5 employees in helping company with clerical functions improving customer service when neede