Kyle Keim Email & Phone Number

• Utilize written and verbal communication to log customer interactions and complete reports after each service visit
• Maintained and built relationships with 5+ customers daily, providing exceptional customer service and efficient service which translated to a customer satisfaction rating score of 98%
• Recognize complex issues with a strong attention to detail and resolve the problems resulting in a 99% success rate

• Experience with iOS, Android, Nintendo, PC, PS4 & Xbox
• Identify weaknesses within video games and communicate them to leadership that improve the functionality of overall game play
• Test and critique 20+ video games yearly across multiple platforms to rate them on affordability, functionality, quality, stability, and accessibility
• Collaborate with teams of 5-10 people to apply problem solving skills and detect visual and hidden bugs

Annville, PA

• Completed a series of set tasks given by superiors and communicated with coworkers to ensure cohesion while fulfilling the requirements
• Worked independently to complete a series of tasks by set times increasing overall processing times by 15%
• Spent 1,000 hours operating machinery to maintain working conditions efficiently and effectively and decrease time spent on jobs by 25%

Bethel, Pennsylvania, United States

• Transported, organized, labeled, and processed over 5,000 items of inventory daily accommodating constantly changing shipment schedules and delivery times
• Operated machinery to safely transport heavy and fragile merchandise throughout a 50,000 square foot facility
• Completed daily quality checks of inventory, ensuring damaged items were reported and removed for inspection

• Participated and led teams of 10 through combat and weaponry training to ensure proper safety measures used by all
• Performed routine equipment and machinery audits 3 times a day, utilizing an attention to detail to confirm all necessary equipment was present and in proper working order
• Quickly assessed situations that required split-second decisions in a fast paced and high intensity environment

Hershey, Pennsylvania, United States

• Provided security and protection for concert members in a courteous and professional manner
• Directed 500+ visitors daily to requested destinations while employing problem solving skills for any complaints or concerns shared by guests
• Communicated with team members and guests to ensure ride safety as well as operate at full capacity with limited staff