Kyle Keim Email & Phone Number

• Utilize written and verbal communication to log customer interactions and complete reports after each service visit• Maintained and built relationships with 5+ customers daily, providing exceptional customer service and efficient service which translated to a customer satisfaction rating score of 98%• Recognize complex issues with a strong attention to detail and resolve the problems resulting in a 99% success rate

• Experience with iOS, Android, Nintendo, PC, PS4 & Xbox• Identify weaknesses within video games and communicate them to leadership that improve the functionality of overall game play• Test and critique 20+ video games yearly across multiple platforms to rate them on affordability, functionality, quality, stability, and accessibility• Collaborate with teams of 5-10 people to apply problem solving skills and detect visual and hidden bugs

Annville, Pa

• Completed a series of set tasks given by superiors and communicated with coworkers to ensure cohesion while fulfilling the requirements• Worked independently to complete a series of tasks by set times increasing overall processing times by 15%• Spent 1,000 hours operating machinery to maintain working conditions efficiently and effectively and decrease time spent on jobs by 25%

Bethel, Pennsylvania, United States

• Transported, organized, labeled, and processed over 5,000 items of inventory daily accommodating constantly changing shipment schedules and delivery times• Operated machinery to safely transport heavy and fragile merchandise throughout a 50,000 square foot facility• Completed daily quality checks of inventory, ensuring damaged items were reported and removed for inspection

• Participated and led teams of 10 through combat and weaponry training to ensure proper safety measures used by all • Performed routine equipment and machinery audits 3 times a day, utilizing an attention to detail to confirm all necessary equipment was present and in proper working order• Quickly assessed situations that required split-second decisions in a fast paced and high intensity environment

Hershey, Pennsylvania, United States

• Provided security and protection for concert members in a courteous and professional manner• Directed 500+ visitors daily to requested destinations while employing problem solving skills for any complaints or concerns shared by guests• Communicated with team members and guests to ensure ride safety as well as operate at full capacity with limited staff