-Sole HR Leader for call center operation of 40 exempt managers and 850 hourly associates-Provided Regional HR support for call centers in Columbus OH, Milwaukee, WI, and Lenexa, KS as well as Project Management Team in Dallas, TX-Worked in partnership with VP of Customer Care and Sr. Managers to provide HR support for network initiatives, strategies, and rollouts-Assisted in facilitating the implementation of new businesses such as live chat, social media, furniture, major appliances, as well as multiple escalation teams. -Created new compensation and career pathing plan for all hourly positions in the network to simplify roles and align pay ranges with the market-Created new job descriptions and behavioral based interview guides for all hourly and exempt positions to improve role clarity and aid hiring practices.-Provided guidance to leadership on performance management, employee relations, and change management experiences.-Provided leadership development and succession planning for 40 exempt managers-Coordinated annual staffing plans with Recruiting Managers at each call center

-Served as the HR point of contact for the .com distribution center of 500+ warehouse workers and packers-Main duties involved employee relations, management staffing, college recruiting, leadership development, and performance management-Worked with Senior Management to communicate and execute current and new initiatives, strategy, and policies/procedures-Facilitated the training of numerous development modules for our leadership team of 60+ exempt managers

-In charge of running all operations of the highest volume Old Navy store in the region-Led the turnaround of a poor performing store, which involved evaluating leadership roles, job responsibilities, best practices, and processes-Coordinated the re-training of each functional process in the store to increase productivity -Coordinated the re-merchandising of all departments of the store to increase customer satisfaction and sales-Transferred to Hilliard location after one year to take over a high-profile, remodeled store

September 2005-September 2007- Executive Team Leader- Logistics (high-volume store)September 2007-January 2009- Executive Team Leader- Hardlines (new store startup)January 2009-April 2010- Executive Team Leader- Assets Protection (new store startup)

-Participated in the successful startup of a new distribution center by coordinating a mass hire job fair, interview process, and hiring of 700 warehouse workers-Coached mid/senior level executives on employee relations issues and performance management-Developed and executed hourly staffing/interviewing plan for the site, resulting in the hiring of 550 employees -Assembled and led the college recruiting committee and developed recruiting plan for the site -Coordinated the recruiting process for the hiring of operations team leaders and interns -Built strong relationships with students, faculty, and career services at OSU and Miami University-Facilitated training sessions on a variety of topics for operations executives at the Distribution Center