Kyle Kramer Email & Phone Number

Minneapolis, Minnesota, United States

Minneapolis, Minnesota, United States

Greater Minneapolis-St. Paul Area

Minneapolis, Minnesota, United States

Greater Minneapolis-St. Paul Area

Provide resolution to scheduling conflicts and approval for each night’s scheduled work. Root cause analysis of data discrepancies, POC for issues requiring interdepartmental coordination, daily coordination with maintenance station management. Achievements• Improved overall team performance by supplying the department with many customized resources which resulted in promotion to Supervisor. • Led the change of several departmental policies, saving 20 manhours per month and greatly reducing department discrepancies. • Created department knowledge base to address frequent questions and issues.

Greater Minneapolis-St. Paul Area

Responsible for monitoring open deferred work orders to ensure compliance with prescribed deadlines using Maximo ERP software. Prepare and maintain calendar maintenance schedules. Order and facilitate parts movement with AOG department. Achievements• Hired into this role with no training and minimal oversight. Created the day-to-day functions and wrote the department user guide for the job within the first two months.• Trained others in the department how to perform job duties of this new planning position. • Taught myself Visual Basic and wrote several custom Microsoft Excel macros needed to perform the job. • Wrote many customized macros and user guides for the entire department, saving management 3-4 hours per day running manual reports. • Successfully implementing the workflow for this role reduced open deferred work orders by approximately 30% company wide.

Greater Minneapolis-St. Paul Area

• Promoted from Service Desk to Applications Analyst in July of 2017 based on job performance. • Software admin for Microsoft Dynamics CRM & Bullhorn recruiting software. • Responsible for software upgrades, data imports, and customization changes in accordance with company change management procedures. • Participated in the design, development and implementation of JIRA, Confluence, Okta and Microsoft Teams.

Greater Minneapolis-St. Paul Area

• Tier 1 phone, email and onsite technical support to over 6,000 internal employees across more than 100 offices. • Manage work requests through Cherwell & HPSM ticketing software. • Troubleshooting all aspects of Windows PC issues: hardware, OS issues, network connectivity, Windows and other software updates, VPN and Citrix client setup and connection. • Active directory user account administration. • Supported 30+ pieces of remote connection and accounting software including: Citrix, GoToAssist, PFx Engagement, PFx Tax, GoFileRoom, Office 365, Cisco VPN, Microsoft Dynamics 365.

New Albany, Indiana

• On site, email and over the phone technology support to campus Faculty, Staff and Students. • Software and hardware troubleshooting and repair. • Manage work requests through online ticketing software. • Multicast reimaging, User state migration, Virus removal, Citrix, Active Directory, Classroom hardware support and installation.

New Albany, Indiana

• Facilitation of guided study sessions and creation of educational resources for students taking Introduction to Informatics.

New Albany, Indiana

• Upkeep and basic maintenance of student computer labs. Technical support for students. Printer maintenance. Troubleshooting and documenting problem computers in the labs. Assisting in computer life cycle replacement.

New Albany, Indiana

Customer service. Ordering. Warehouse inventory. Filling orders. Shipping. Sales.

Corydon, Indiana

Computer and basic networking support. Basic printer maintenance. Customer service. Design of educational resources, brochures, and signage. Proofreading. Inventory. Ordering. Sales.

Certificate, Full Stack Web Development

Associate Of Arts And Sciences - Aas, Air Traffic Control

Study Towards B.S., Informatics