Rentals Ski Technician Lead
Current
Vernon, New Jersey
I have worked at Mountain Creek Ski Resort for the past three years and now have achieved the position of Lead Ski Technician, which is a supervisory position with leadership responsibilities.At Mountain Creek, my tasks/responsibilities were, and not limited to:-Ensure customer satisfaction was at the highest priority, keeping in mind what they may be desiring, thinking or feeling to maximize their happiness-Ensure that all employees of the team received the required breaks and… Show more I have worked at Mountain Creek Ski Resort for the past three years and now have achieved the position of Lead Ski Technician, which is a supervisory position with leadership responsibilities.At Mountain Creek, my tasks/responsibilities were, and not limited to:-Ensure customer satisfaction was at the highest priority, keeping in mind what they may be desiring, thinking or feeling to maximize their happiness-Ensure that all employees of the team received the required breaks and meals in a timely manner-Train new employees, organize tasks between employees, craft strong professional relationships, and lead a team of technicians during busy days/nights, holidays, and weekends-Maintain possession of a key to the shop/inventory/department for opening and closing on weekends, holidays, mornings, and evenings-Develop floor leader responsibilities in the absence of manager or supervisor presence-Operate all of the systems, tools, and devices used within the lodge/repair shop, including manning the point-of-sale (POS) station-Provide real time coaching and training in order to facilitate learning-Ensure that the shop was safe, help clean the department, and be diligent about keeping stations customer ready, and help restock equipment, take inventory, and handle missing/stolen item reports on a regular basis-Inform leadership team of issues and barriers as I saw them-Collaborate and share my knowledge with others, identifying areas for improvement and creating a fun atmosphere-Ask inquisitive questions to help identify customer needs and exercise great judgement in handling requests or difficult customer interactions.-Follow a dress code· 3 years’ experience in a retail/customer facing environment· 2 year of retail key holder experience with opening and closing responsibilities· Experience working independently with minimal supervision· Strong verbal communication and customer service skills· Demonstrated success in problem solving and delivering results Show less