Kyle Lacroix Email & Phone Number

Toronto, Ontario, Canada

As an E-commerce Sales and Operations Associate, I play a vital role in ensuring smooth order processing, efficient logistics, and exceptional customer satisfaction. My responsibilities are diverse, blending inside sales, operations, and shipping to drive profitability and improve service delivery. Key responsibilities include:- Following up with customers to secure and adjust sales, ensuring their needs are met and helping prevent potential order cancellations.- Managing and updating product data, including pricing adjustments, on our Shopify platform to ensure information is accurate and up-to-date.- Organizing and refining documentation to enhance clarity and create a robust paper trail, allowing for efficient reference to past orders and documentation when needed.- Processing and managing custom documents for international orders to ensure smooth cross-border transactions.- Continuously seeking out opportunities to optimize our logistical network to reduce costs for customers and improve operational efficiency.I actively use tools such as Shopify, Google Sheets, and email to maintain seamless operations, and I leverage strong customer service skills to enhance each customer interaction. With a foundation in both inside sales and logistics, I aim to contribute meaningfully to our team’s growth, profitability, and customer experience.

Greater Toronto Area, Canada

- Spearheaded account management initiatives, achieving over 30% growth in the active account base within one year through strategic sales targeting and exemplary customer relationship management.- Excelled in project management and onboarding of significant international accounts, enhancing client retention by actively managing hundreds of accounts, with monthly dealings of up to $200k.- Championed the use of CRM and ERP software to streamline sales processes and customer service, complemented by proficient use of email, calendar, and website functionalities for optimal efficiency.- Led a small but dynamic team in securing and surpassing key performance indicators (KPIs), including monthly sales targets and complaint resolution times, contributing to near 5-star Google reviews.- Innovated interdepartmental communication strategies to address growing pains, organizing regular meetings that significantly improved operational efficiency and brand promotion efforts.- Cultivated strong partnerships with purchasing, shipping, and warehousing departments to leverage market trends and optimize inventory management, resulting in successful brand expansions and improved customer solutions.- Demonstrated exceptional B2B negotiation skills and in-depth knowledge of a complex ERP system, significantly enhancing account management capabilities and pre-order sales strategies.- Initiated and maintained high-value routines with key accounts, securing substantial sales through proactive engagement and strategic product offerings, effectively competing against online retail challenges.- Negotiated a landmark deal that facilitated the redistribution of overstock, enabling a client to realize $50k in sales, showcasing adeptness at listening to client needs and crafting mutually beneficial solutions.- Recognized for outstanding account management and fostering a positive work environment, leading by example and encouraging open communication and teamwork among colleagues.

Brampton, Ontario, Canada

- Achieved sales targets by leading a customer-centric team and optimizing store operations, contributing to consistent revenue growth.- Enhanced customer experience by developing and implementing innovative service strategies, which improved customer satisfaction and encouraged repeat visits.- Managed store operations efficiently, reducing costs, shrink, and ensuring inventory optimization, directly impacting profitability.- Executed effective planogram marketing strategies set out on a weekly basis by the corporate office and as established by vendors, significantly improving product visibility and sales. This approach led to better customer engagement and increased purchases by aligning store layout with shopping behavior patterns.- Directed recruitment, training, and development of staff, fostering a collaborative and skilled workforce that excelled in customer service.- Addressed customer complaints and operational issues promptly, maintaining high service standards during all sales activities and peak shopping periods.- Provided industry insights to share with consumers, such as popular brands, upcoming releases, special company offers sent through website, email and newsletters, and the continued growth of the Edge loyalty card program to provide value to customers and increase retention.

Mississauga, Ontario

- Identified and capitalized on market opportunities to drive growth and establish Yapalong Inc. as a leader in innovative two-way radio technology.- Developed and executed comprehensive strategies that spanned marketing, sales, and technical material creation, significantly enhancing the company's market presence.- Played a pivotal role in establishing and nurturing positive relationships with key clients, contributing to the development of a strong and loyal customer base.- Implemented creative and effective solutions to enhance brand visibility and recognition, reinforcing Yapalong's position in the competitive landscape of modern radio technology.- Leveraged extensive product knowledge and market insights to inform development strategies, ensuring that Yapalong's offerings met and exceeded industry standards and customer expectations.

Ontario, Canada

- Demonstrated excellence in sales, consistently meeting and exceeding monthly sales targets through strategic customer engagement and expert knowledge of bathroom fixtures and furniture.- Fostered strong relationships with vendors and contractors, promoting brand awareness and facilitating collaborative marketing efforts that enhanced the store’s visibility and reputation in the market.- Played a pivotal role in order follow-ups and lead generation, implementing effective communication strategies that boosted customer loyalty and repeat business.- ⁠Oversaw the efficient management of shipments, ensuring products were delivered accurately and promptly, thus maintaining the company’s commitment to exceptional service.- Maintained the showroom to exemplary standards, employing meticulous attention to detail to create an attractive and conducive shopping environment that highlighted product features and benefits.

Ontario, Canada

- Lead sales operations and staff management at Mind Games, a premier toy and hobby store situated in a bustling retail mall in Brampton, Ontario, significantly boosting store performance and customer satisfaction.- Leveraged exceptional leadership skills to cultivate a high-performing team, enhancing staff expertise in product knowledge and customer service, thereby increasing sales and store reputation.- Developed and implemented strategic sales techniques tailored to the unique toy and hobby market, consistently achieving and surpassing sales goals through dynamic promotional campaigns and in-store events.- Played a critical role in inventory management, optimizing stock levels to meet consumer demand while maintaining an engaging and vibrant store layout that enhanced the shopping experience.- Fostered strong community relationships, positioning Mind Games as a go-to destination for hobby enthusiasts in Brampton and surrounding areas, through exceptional service and a comprehensive product offering.

Brampton East

Kyle was a candidate for the Brampton East Riding in the 2015 Federal Election. He largely managed his own campaign in order to put himself on the ballot as a choice for those who wanted to vote for The Green Party. He attended debates, discussions and interviews. He also engaged citizens both on the street and door-to-door, distributing voter information to encourage people to participate in our democratic system. He connected with fellow politicians to enhance his political knowledge and to be more involved in his local community.

Kyle provided a blend of sales, service and administrative duties. His primary responsibilities included checking members in and out of the club, processing orders for members, and responding to inquiries via in person, phone and email. He was also responsible for communicating with vendors to gain product knowledge, ensuring efficient productivity levels and consistently collaborate with fellow associates, members, vendors and corporate staff.

499 Main Street South, Brampton

Organize and lead a team to ensure amazing guest experience. Maintaining breakout schedules, handling large amounts of cash during close and open shifts, and directing work flow to team members. Training and coaching to new team members while developing experienced ones to ensure maximum productivity. Ensuring there are safe conditions both for employees and guests. Plan-o-gram setup and management. Communicated frequently through email with supervisors to ensure we had up-to-date knowledge on procedures, current flyers and inventory. Experience working on the Presentation Team. Visual merchandising to prepare the store for new product, manage home locations of existing product and accurate implementation of plan-o-grams. Managing fixtures, pushing merchandise and creating labels and signs when necessary.Assisting guests with excellent guest service.

49 West Drive, Brampton, On

Operated and maintained palletizing machine inside a factory for continuous product manufacturing (glass bottles). Employed proper safety procedures while around automated parts, broken glass, chemicals and other workplace hazards. Prepared skids for shipment at distribution center. Cleaned and maintained factory floor.

Trinity Commons Mall

Specialized in customer relations, satisfaction and product knowledge. Followed responsible safety practices while setting up, moving or handling merchandise/ equipment. Trained several individuals in specific store operations such as plan-o-gram setup and paint mixing. Received two awards for excellent customer service. Established long-term rapport with customers to ensure loyalty and retention.

372 Main Street North, Brampton, Ontario

Customer service and kitchen work. Thorough knowledge of all menu items and kitchen processes. Followed strict food safety procedures. Trained to use the cash register, receive incoming shipments, and overnight maintenance. Trained and coached new trainees on job procedures and expectations.

Diploma, Business Management, Honours

Activities and Societies: Social networking with fellow students, shareholder at Ristics Inc. (a Humber-funded corporation), and attending.

Education record

Activities and Societies: Made several trips to the Brampton Provincial Offences Court to observe court procedures and understand.