Kyle Lancelot Email & Phone Number

Brisbane Airport, Queensland, Australia

- Provide end-to-end management of Powerlink end-user technology and computing environment comprising of, but not limited to administration, configuration and deployment of client facing technology including Microsoft Endpoint Manager tools (e.g., Intune) and the Standard Operating Environment (SOE) in order to deliver a robust, reliable computing.

Brisbane, Queensland, Australia

- Ensure project delivery aspects of scope, cost, time, and quality are achieved.- Partner with key internal and external stakeholders to develop all project documentation, and managing multiple stakeholders to ensure control over project scope, resources, and committment.- Identify potential issues, assess their impact, and implement mitigation strategies.

- Provide end-to-end management of Powerlink end-user technology and computing environment comprising of, but not limited to administration, configuration and deployment of client facing technology including Microsoft Endpoint Manager tools (e.g., Intune) and the Standard Operating Environment (SOE) in order to deliver a robust, reliable computing.

Brisbane, Queensland, Australia

• Provide Tier 2 support and act as a point of call for all computerand system related concerns after Tier 1 support is provided andelevated.
• Manage the commissioning and decommissioning of all newPowerlink Assets.
• Deployment of Powerlink Assets and peripherals (monitors,docks, keyboards, mice etc).
• Manage the ticketing queue in ServiceNow whilst ensuring SLA'sare met.
• Migrating employees onto the OneDrive Network and away fromthe Servers.
• Complete all tickets and record all detail to a high standard toensure all information is recorded for further review if required.

Brisbane, Queensland, Australia

• Key responsibilities
• Preserved revenue streams by utilising strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
• Helped an average of 100 customers every day by approaching conversations with a positive attitude and focus on customer satisfaction.
• Promoted company brand and unique offerings through personalised customer service.

Brisbane, Queensland, Australia

• Oversee the operations of the restaurant, ensuring food preparation and customer service are managed effectively.Key responsibilities
• Set schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.Trained employees in food specifications and selling techniques, significantly increasing customer.

Underwood, Queensland, Australia

• Security and Nurse Call Technician at Amentco March 2019 – March 2020Specialise in the installation of each market that Amentco provide support for.Key responsibilities
• Service, maintain and install access control and intercom systems.
• Manage projects of installation on Cat Cable.
• Programming of fire interface systems.
• Programming of Nurse Call Systems.
• Installation of Alarm panels and CCTV Systems.

Brisbane, Queensland, Australia

• Specialise in the installation of air conditioning duct.Key responsibilities
• Assembled auxiliary components to heating or cooling equipment.
• Increased longevity of HVAC systems by performing preventive maintenance.
• Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
• Removed old equipment from customers’ homes and cleaned up areas to prepare for new installations.

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Bachelor'S Degree, Information Technology

Certificate In Project Management, Project Management Fundamentals

After completing this course, I've gained the expertise and tools needed to confidently lead and manage workplace projects. From project.