Kyle Lancelot Email & Phone Number

Brisbane Airport, Queensland, Australia

- Provide end-to-end management of Powerlink end-user technology and computing environment comprising of, but not limited to administration, configuration and deployment of client facing technology including Microsoft Endpoint Manager tools (e.g., Intune) and the Standard Operating Environment (SOE) in order to deliver a robust, reliable computing environment.- Create and distribute approved software packages to the business utilising relevant tools in accordance with ITIL and best practice service delivery frameworks.- Manage and/or operate IT security technologies to ensure appropriate measures are maintained to protect Powerlink’s IT environment including maintaining operating system updates and patching processes to ensure alignment with the corporate patching policy, and to ensure best practice security standards.- Maintain customer expectations for the provision of IT services in accordance with defined Service Levels and best practice service delivery frameworks (such as ITIL), and work with customers and IT staff to provide user awareness and communications of Powerlink end-user technology and computing.- Provide a high level of customer service in the support of critical Powerlink collaboration, conferencing and communication services such as Microsoft Teams and meeting room technology. This includes performing daily tasks to ensure these services are working as designed.- Develop internal technical IT-user and business end-user documentation & artefacts that empower utilisation of relevant IT equipment and systems. This may also include providing end-user training or demonstration of IT products and services.- Proactively liaise with customers to seek and act on feedback, and establish and review IT service delivery processes and procedures, to ensure continuous improvement in the delivery of efficient, cost-effective and high-quality corporate IT support services.

Brisbane, Queensland, Australia

- Ensure project delivery aspects of scope, cost, time, and quality are achieved.- Partner with key internal and external stakeholders to develop all project documentation, and managing multiple stakeholders to ensure control over project scope, resources, and committment.- Identify potential issues, assess their impact, and implement mitigation strategies to ensure project resilience and success.- Coordinate and deliver technical and operational projects, such as IT hardware replacements, meeting room upgrades, and other IT asset replacements.- Manage cash-flow forecasts for projects within a defined and approved project budget.- Articulate complex IT concepts with clarity to ensure engagement of stakeholders effectively, both in writing and verbally.- Contribute to the team's high-performance culture by demonstrating dedication to excellence and collaboration.- Apply suitable project maanagement methodologies, processes, and control to enhance project outcomes.

- Provide end-to-end management of Powerlink end-user technology and computing environment comprising of, but not limited to administration, configuration and deployment of client facing technology including Microsoft Endpoint Manager tools (e.g., Intune) and the Standard Operating Environment (SOE) in order to deliver a robust, reliable computing environment.- Create and distribute approved software packages to the business utilising relevant tools in accordance with ITIL and best practice service delivery frameworks.- Manage and/or operate IT security technologies to ensure appropriate measures are maintained to protect Powerlink’s IT environment including maintaining operating system updates and patching processes to ensure alignment with the corporate patching policy, and to ensure best practice security standards.- Maintain customer expectations for the provision of IT services in accordance with defined Service Levels and best practice service delivery frameworks (such as ITIL), and work with customers and IT staff to provide user awareness and communications of Powerlink end-user technology and computing.- Provide a high level of customer service in the support of critical Powerlink collaboration, conferencing and communication services such as Microsoft Teams and meeting room technology. This includes performing daily tasks to ensure these services are working as designed.- Develop internal technical IT-user and business end-user documentation & artefacts that empower utilisation of relevant IT equipment and systems. This may also include providing end-user training or demonstration of IT products and services.- Proactively liaise with customers to seek and act on feedback, and establish and review IT service delivery processes and procedures, to ensure continuous improvement in the delivery of efficient, cost-effective and high-quality corporate IT support services.

Brisbane, Queensland, Australia

• Provide Tier 2 support and act as a point of call for all computerand system related concerns after Tier 1 support is provided andelevated.• Manage the commissioning and decommissioning of all newPowerlink Assets.• Deployment of Powerlink Assets and peripherals (monitors,docks, keyboards, mice etc).• Manage the ticketing queue in ServiceNow whilst ensuring SLA'sare met.• Migrating employees onto the OneDrive Network and away fromthe Servers.• Complete all tickets and record all detail to a high standard toensure all information is recorded for further review if required.• Act as the initial point of contact for all computer and systemrelated concerns from clients or other employees.• Assist management in creating training materials pertaining tocomputer troubleshooting and usage.• Supporting colleagues in the Meeting Room upgrades to supportMicrosoft Teams Technology (including Logitech Taps, Rally Bars,and more).• Run Powershell Scripts to automate and simplify the process oftransitioning the user Groups in Active Directory from their OldAsset to the New Asset.• Track and Monitor app installation and errors in SCCM to ensurethe user has complete functional ability of their computer assets.

Brisbane, Queensland, Australia

Key responsibilities• Preserved revenue streams by utilising strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.• Helped an average of 100 customers every day by approaching conversations with a positive attitude and focus on customer satisfaction.• Promoted company brand and unique offerings through personalised customer service.

Brisbane, Queensland, Australia

Oversee the operations of the restaurant, ensuring food preparation and customer service are managed effectively.Key responsibilities• Set schedules based on forecasted customer levels, individual employee knowledge and service requirements.• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.Trained employees in food specifications and selling techniques, significantly increasing customer satisfaction ratings.

Underwood, Queensland, Australia

Security and Nurse Call Technician at Amentco March 2019 – March 2020Specialise in the installation of each market that Amentco provide support for.Key responsibilities• Service, maintain and install access control and intercom systems.• Manage projects of installation on Cat Cable.• Programming of fire interface systems.• Programming of Nurse Call Systems.• Installation of Alarm panels and CCTV Systems.

Brisbane, Queensland, Australia

Specialise in the installation of air conditioning duct.Key responsibilities• Assembled auxiliary components to heating or cooling equipment.• Increased longevity of HVAC systems by performing preventive maintenance.• Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.• Removed old equipment from customers’ homes and cleaned up areas to prepare for new installations.

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Bachelor'S Degree, Information Technology

Certificate In Project Management, Project Management Fundamentals

After completing this course, I've gained the expertise and tools needed to confidently lead and manage workplace projects. From project.