Always learning new things. Extremely self-motivated. Open to employment with smartphone and computer repair as well as software development.Certified through Apple for iPhone repair. Able to become certified for Mac repair. Apple’s certification exams require employment through Apple or a connected company and then for said company to have you take the exam.Currently self-employed performing device repairs. Recreationally working on independent projects with machine learning using GANs with TensorFlow and incorporating Core ML/Create ML in mobile apps. Skilled in sales, service, diagnostics, and repair of consumer electronics with a demonstrated history of success and customer satisfaction working in the industry.Skilled in multiple programming languages and have created software and scripts to automate, optimize, diagnose, and repair hardware and software.Computer science and Nanotechnology STEM graduate from South River High School.
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Repair TechnicianSelf-Employed Jan 2021 - Jul 2021Purchasing damaged or improperly functioning consumer electronic devices to repair their software and/or hardware back to functioning useable condition.
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Applecare AdvisorApple Oct 2020 - Jan 2021Repaired and improved relations with Apple by providing over the phone support for Apple hardware, software, and accounts. Frequently performing troubleshooting, account recovery, device replacement, and reservation creation for repair in store, all while making the customer comfortable they’re in good hands with someone who understands and can help resolve their issue in a clear and concise manner. Frequently received perfect scores in customer surveys about their experience and issue resolution. -
Sales SpecialistApple Feb 2020 - Jan 2021Annapolis, Maryland, United StatesAssisted customers who are shopping get what’s best for their needs by keeping up to date on everything Apple offers from hardware, software, services, accessories, repair, and support. The level of detail I voluntarily go into learning enables me to not only help someone pick a faster Mac or an iPhone with a better camera but to be able to explain it at a high level for the people who want it and to be able to demonstrate it visually and practically to show real-world benefit to the customer.
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Advanced Repair AgentGeek Squad Mar 2019 - Feb 2020Annapolis, Maryland, United StatesTasked with managing an ongoing queue of both hardware and software repairs for client's computers and iPhones in a timely manner while also making sure work is done right the first time as the highest priority. Assisted with helping clients, checking in, and checking out devices in times of higher traffic or lower associate availability. -
Verizon ExpertBest Buy May 2018 - Mar 2019Annapolis, Maryland, United StatesSpecialized in selling and assisting with Verizon products and services. Assuring customers receive a complete solution. -
Mobile Sales ConsultantBest Buy Sep 2017 - May 2018Annapolis, Maryland, United StatesHoned communication and customer service skills to complete cell phone transactions and activations with customers. Consistently placed in the top two for highest sales numbers in the store.
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Department Professional Development And Marketing InternAnne Arundel County Public Schools Nov 2016 - Mar 2017Annapolis, Maryland, United StatesDesigned, created, and updated web pages in WordPress. Participated and recorded notes in meetings surrounding aspects of the current education system. Volunteered to assist with common office tasks such as writing emails, making copies, scanning papers, and creating informational folders, flyers, and posters.
Kyle L. Education Details
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South River High SchoolStem
Frequently Asked Questions about Kyle L.
What is Kyle L.'s role at the current company?
Kyle L.'s current role is Computer and Smartphone Repair Technician.
What schools did Kyle L. attend?
Kyle L. attended South River High School.
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