Kyle M. Email & Phone Number

Rock Hill, Sc, Us

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

Rock Hill, South Carolina, United States

- Managed a portfolio of 600+ delinquent student and business accounts. - Built and maintained a healthy pipeline to reach monthly goals.- Used advanced skip tracing techniques such as Accurint, TLOxp, and Innovis to locate and contact consumers regarding past due balances. - Used advanced negotiation techniques to collect past due balances.- Helped students find loans and other creative ways to pay their balances such as the ChangEd App.- Learned how default student loans impacted consumer credit when reporting to the credit bureau and helped consumers work out the best plan to resolve their account.- Negotiated settlements of defaulted accounts with consumers and/or their attorneys. - Learned and followed all laws and regulations within the FDCPA.- Obtained ACA International’s Professional Collection Specialist certification. - Recognized as VIP collector 1st quarter of 2020 and top collector in March 2020 with over $41,000 collected for the company in the month of March (over $200,000 returned to schools).

Rock Hill, South Carolina, United States

- Learned and executed a delivery route covering 20+ stops daily.- Built relationships with clients along delivery route.- Handled cash and check payments upon arrival for product delivered.- Analyzed traffic and weather reports to create a new delivery route if necessary.- Went above and beyond for clients when missing product or when a product was poor quality by personally going to find and buy product replacement.- Trained new employees on product handling, cash handling, inventory, and truck maintenance.- Obtained leads for sales team when seeing new restaurants/businesses along my route by stopping to introduce myself and talk about the company.