Kyle Mackellar Email & Phone Number

El Cajon, CA, US

• Run thorough background results and examine the results to correlate the findings to potential fraud indicators. Backgrounds included documents reviewed such as thorough claims histories, prior insurance information.
• Maintain constant contact with outside vendors including police, tow companies, and other relevant vendors to gather necessary information.

• Maintained organized records of all information and material pertinent to open investigations.
• Interviewed subjects, targets and witnesses for information verification and corroboration.
• Reported results of investigations with written observations and photographs, and produced final reports.

• Ran thorough reviews of claims that have a typically high threshold of fraud.
• Conduct recorded interviews and keep an organized claim file in accordance with department of insurance compliance.

• Served as a coach to 3-4 associates and trained them in all aspects of their new claims position at GEICO.
• Proctored 1 on 1 coaching sessions, group sessions with the entirety of my team and also led entire classroom presentations for the entire training class group usually of 20-30 students.
• Responsible for call grading of students, auditing/review of claims, developing and implementing coaching strategies for new hires. The ratings of my classes directly impacted my overall performance.

• Handled inbound claim call inquiries and provided excellent service to resolve concerns in a stressful situation for individuals.
• Facilitated claims from origination to closure.
• Applied strong adherence to insurance claims policies while providing appropriate empathy to customers.

• Sold and counseled prospective customers insurance policies with the company while ensuring their understanding of the product being purchased.
• Handled sales calls on an inbound call basis.

• Primary facilitator in charge of the store and driving sales productivity/employee morale.
• Interact with unsatisfied customers and find solutions within means of company policy.
• Responsible for personal sales goals and selling appropriate store stock to provide positive example for store employees.

• Asked lifestyle questions to determine which products may be best suited to patrons lifestyle needs and recommend additional items to compliment customers further.
• Maintained cleanliness and organization of store.