Kyle Mackellar Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

As a Client Success Manager, I worked closely with my team (Managing Director, AVP and Associate) to deliver timely and creative solutions to our clients, being owners, operators and developers of Renewable Energy assets across North America as part of the largest book of business for Renewable Energy within Gallagher Canada.My responsibilities included:- Managing all accounts under $100k in written premiums within our book of business inclusive of the day to day communication with clients, the messaging and marketing of their respective insurance renewals and the presentation and analysis of our marketing efforts to key stakeholders (Project Manager's, Risk Manager's, CFO's and CEO's) - Supporting the AVP on our larger pension backed accounts across all lines of coverage and working in tandem to develop strategies for new projects, creating documents to share with clients and their stakeholders to speak to trends and strategies in the insurance market and executing the renewal of complex, multi-million dollar insurance placements- Work directly with our Managing Director in executing due diligence reports for existing clients and prospective clients by extensively reviewing all current insurance placements and contracts to ensure coverage is adequate and advising where gaps in coverage may exist as potential exposures to their investment, typically within extremely short timelines

Toronto

Niseko, Japan

My position with Explore Niseko required me to work and manage all aspects of the lodge from pre-arrival contact, picking guests up and checking them in, lodge cleaning and maintenance, ski-hill drop off, departures and driving for tours sold.Being the most experienced member of the staff team I was relied on to create and format all lodge processes and functions for a company with little experience in ski-hill lodging. It was an excellent opportunity to utilize my past experiences to take on a strong leadership role and an increased level of responsibility. Being a live-in manager, I was able to provide guests with a much more personal experience which would usually result in the guests having an exceptional holiday as they were treated more like a guest in my own home. This was done through extensive restaurant and bar knowledge as well on-mountain knowledge to be able to advise guests the best powder spots, the best steeps and the best places to learn all while being in a very relaxed and sociable setting.Being a lodge for Explore Niseko, one of the larger booking agents in Niseko, we also acted as a secondary point of sales and were able to push our products to our guests without being overly forward in an accommodation setting. These products would range from ski lessons and rentals to snow mobile and cat skiing tours.

Fernie, Bc

After my first winter season with Fernie Lodging Company, I was invited back to take on the role of Guest Services Manager. In this position, I was responsible for the complete hiring process for all guest services staff including the restructuring of job descriptions to better reflect the daily requirements of each position. Once I had hired the new winter staff I provided in-depth one-on-one training for a new reservations system for a team of 10 staff members. I was also relied upon to create an accommodating schedule for the staff members bi-weekly ensuring all desk shifts were covered without any conflicts.This was done while being faced with a significantly smaller budget than previous winters in an effort to cut costs while still being able to provide an exceptional level of service. I was able to accomplish this task by altering front desk hours to be more reflective of when guests generally required assistance as well as structuring split shifts for staff members. Being the Guest Services Manager, I dealt with all guest related issues from damage to cleaning discrepancies in a professional and timely manner until we were able to satisfy all parties involved.

I was responsible for checking in/out all paying guests and owners in a quick and friendly manner and providing assistance to all guests during their stay such as complaints/concerns and general questions. Furthermore, I would respond to any phone inquiries by potential guests as well as current guests and would be responsible for pre-arriving rooms before a guests stay.

Lead groups ranging from 2-12 participants through a guided zip-line tour in the Okanagan Valley. Involves thorough equipment checks and securing inexperienced zip-liners to the course ensuring a safe yet exciting tour. This is successfully accomplished by being sociable and providing information about the surrounding communities and environment.

Toronto, Canada Area

Provided guest assistance with floral and decorative advice through extensive product knowledge.

Wilfrid Laurier University

Worked within a team of students to contact local business and organized marketing meetings in an effort to create internship opportunities for international students.

Was the director for a High Ropes Challenge Course and was responsible for the daily inspection of the site and gear. Also responsible for overseeing 15 other staff members to ensure all safety requirements were being followed.

Honours Bachelor Of Business Administration, Human Resource Management

Activities and Societies: JDC Central Sports Team 2009 - School of the Year, AIESEC Laurier - Corporate Relations

Risk Management

Education record

Activities and Societies: Varsity Sports: Rugby, Hockey and Football Music: Concert Band, Jazz Band and Marching Band Boys Athletic.