Kyle Mackellar Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

As a Client Success Manager, I worked closely with my team (Managing Director, AVP and Associate) to deliver timely and creative solutions to our clients, being owners, operators and developers of Renewable Energy assets across North America as part of the largest book of business for Renewable Energy within Gallagher Canada.My responsibilities included.

Toronto

Niseko, Japan

My position with Explore Niseko required me to work and manage all aspects of the lodge from pre-arrival contact, picking guests up and checking them in, lodge cleaning and maintenance, ski-hill drop off, departures and driving for tours sold.Being the most experienced member of the staff team I was relied on to create and format all lodge processes and.

Fernie, BC

After my first winter season with Fernie Lodging Company, I was invited back to take on the role of Guest Services Manager. In this position, I was responsible for the complete hiring process for all guest services staff including the restructuring of job descriptions to better reflect the daily requirements of each position. Once I had hired the new.

I was responsible for checking in/out all paying guests and owners in a quick and friendly manner and providing assistance to all guests during their stay such as complaints/concerns and general questions. Furthermore, I would respond to any phone inquiries by potential guests as well as current guests and would be responsible for pre-arriving rooms before.

Lead groups ranging from 2-12 participants through a guided zip-line tour in the Okanagan Valley. Involves thorough equipment checks and securing inexperienced zip-liners to the course ensuring a safe yet exciting tour. This is successfully accomplished by being sociable and providing information about the surrounding communities and environment.

Toronto, Canada Area

Provided guest assistance with floral and decorative advice through extensive product knowledge.

Wilfrid Laurier University

Worked within a team of students to contact local business and organized marketing meetings in an effort to create internship opportunities for international students.

Was the director for a High Ropes Challenge Course and was responsible for the daily inspection of the site and gear. Also responsible for overseeing 15 other staff members to ensure all safety requirements were being followed.

Honours Bachelor Of Business Administration, Human Resource Management

Activities and Societies: JDC Central Sports Team 2009 - School of the Year, AIESEC Laurier - Corporate Relations

Risk Management

Education record

Activities and Societies: Varsity Sports: Rugby, Hockey and Football Music: Concert Band, Jazz Band and Marching Band Boys Athletic.