Veronica Ibarra Email & Phone Number

Toronto, Canada Area

- Provided program support to our Enterprise Client Administrators and internal Account Managers - Collaborated and executed platform campaigns for clients to increase usage- Advised and created process documents and training materials for Enterprise Client Administrators and internal Account Managers

Toronto, Canada Area

- Provided program support to our Client Administrators and internal Account Managers- Updated and modified program features and products while educating clients on new enhancements and integrations- Collaborated and executed platform campaigns for clients to increase usage - Provided technical support for clients and collaborated with our Technical Team to investigate bugs through JIRA

Toronto, Canada Area

- Managed inbound/outbound queries from clients via phone and email in English and Spanish while providing technical support related to the platform - Cultivated relationships with clients to create, source and fulfill tailor-made rewards and experiences- Maintain client cases and managed order and shipment issues while provided updates in a timely fashion- Provided technical support in computer, app and mobile technology

Prague, The Capital, Czech Republic

- Responsible for teaching English as a Second Language to adult students with a focus on corporate and business English- Educated clients on English vocabulary, grammar and reading, writing, speaking and listening skills- Created and tailored custom lesson plans and projects- Conducted small group and individual classroom activities based on learning needsTeaching video resume available upon request

Kingston, On

- Answered student and visitor inquires about the university and its facilities- Organized and scheduled appointments and bookings for patrons through internal database- Managed and controlled access to designated university spaces and facilities - Assisted and collaborated with multiple projects with patrons to prepare rooms to their specifications