Veronica Ibarra Email and Phone Number

Developing strong relationships with financial institutions, connecting with key business executives and stakeholders to ensure adoption of the Payment Fraud Module and leverage of the data sets, to support fraud prevention strategies. Performing intelligent review meetings among existing clients to ensure successful contract renewals.

As one of the leaders in the #aircargo industry’s #digital evolution, responsible, for trailblaze with finance solutions in the air cargo industry. Implementation of CargoWallet a payment solution platform for freight operations.I was responsible for overseeing the day-to-day customer support and strategic operational activities to accelerate the customer experience of CargoAi products.

Leading a global team responsible for performing 24/7 level 2 and 3 Customer Support to the markets in The Americas, Europe, Africa &Middle East, ASPAC, my role was to ensure alignments of process for efficiencies, troubleshooting front-end users issues, focusing on improving customer satisfaction with a five business hour resolution KPI; administrator of IATA systems for the Remittance and Settlement process, applying quality control to the airline sales data submitted by the Electronic Ticket Services Providers. Controlling the performance of IATA data processing center to Ensure process adherence to current SLA, IATA SOP, and compliance with global KPI.Project management achievements during my participation in the IT transformational projects to modernize the passenger and cargo settlement system, offering business efficiencies and a better user experience, as well as increasing customer satisfaction.My skills and knowledge in the Airline Industry during my career have supported the Airlines in the adoption of operational changes in the financial and distribution process and payments.

Participation in a global project demanded active coordination of change management within the different IATA Financial Distribution Services Division. Lead the different project phases of GAP analysis, gathering functional requirements for system development and implementation. Communication plan executed to achieve the collaboration and adoption of change by the external stakeholders. Subject matter expert in-country specific to develop taxes rules in IATA system platforms.In charge to validate and approve UAT

In charge of The IATA cargo agenda (e-Freight and e-AWB) for the ECUADORIAN market. Cargo Operations management and administration of CASSlink system Accreditation of cargo agents. Remittance & Settlement for Cargo operations.Coordination of ISAGO training for GHA. Organization of DGR training for Cargo agents Coordination to certify the ATC in the Country

Working at Cargolux GSSA in Quito Ecuador. Coordination of cargo operations..B747/400 transporting perishables mainly fresh flowers from Quito to the European markets. Controlling SLA of the GHA. Documentation preparation following country procedures and airport control including narcotic and customs regulations.ISO9001 certification obtained during my work in the company