Kyle Mccarthy Email & Phone Number

Indianapolis, In, Us

Acadis by Vector Solutions is the leading public safety training, compliance, and performance software solution, serving more than 2 million public safety professionals and 11,000 agencies. I am responsible for developing strong working relationships with customers to help create a vision of long-term success.Increase product adoption of existing clients.Serve as the client's advocate to best ensure satisfaction and retention.Provide group training to help clients increase their job effectiveness.Lead new software feature demonstrations, to both internal and external audiences.Collaborate with Design and Development teams to shape new features based on usability and customer desires.Work with Sales and Implementation teams to ensure that renewals and upsells are executed appropriately.

Responsible for implementing, enhancing, and providing support for a wide variety of healthcare applications, as well as clinical report and data extract development for the Midwest regionDeveloped the yearly quality measure data files used for attestation with the Centers for Medicare & Medicaid Services, resulting in $7m savings annuallyImplemented, managed, and supported an electronic documentation suite for the outpatient rehabilitation service line, with an install base of 25 clinics throughout the state of IndianaAchieved a near-perfect lifetime incident closure customer survey score of 4.97/5.0Earned the highest annual performance review score of my 14 member team for two consecutive yearsSelected from a pool of over 1500 candidates by the Ascension Executive Council to receive the Ascension Information Systems Achievement AwardDeveloped and automated reports and data extracts for executive level management and quality assurance teams using Microsoft SQL Server Management Studio, SQL Server Reporting Services, and Visual StudioComposed and maintained technical documentation in Ascension Technologies’ Knowledge Base, improving the first-time fix rate and reducing incident routing errorsBuilt a comprehensive surgery assessment – integrated into the electronic health record, enabling the surgery department to advance from paper charting to electronic charting

Responsible for maintaining and developing enhancements for the electronic health record software used by clinical staff at Ascension St. Vincent AndersonDeveloped over 800 clinical application enhancements, resulting in increased patient safety and charting efficiency for all clinical staffRevolutionized the method of calculating monthly Computerized Physician Order Entry statistics by writing a program in Visual Basic that resulted in an 88% reduction of work effortWorked closely with physicians and clinical informaticists to develop a suite of electronic Physician Progress Notes integrated into the electronic health record that served to ensure documentation complianceSpearheaded the creation and maintenance of complex print routing logic for key clinical documents

Muncie, Indiana Area

Responsible for researching, designing, producing, and maintaining printed and online technical documentation for all product divisions, as well as new employee onboardingResearched subject matter, analyzed the target audience, and planned content and organization of the final product Coordinated with the supervisor and editor committee to create and approve documentation plansDeveloped an understanding of document structure, the subject matter, formal grammar rules, and departmental stylistic standards to write correct, complete, and consistent documents for print or online deliveryCommunicated highly technical information in basic, understandable language, striving for a reading level no greater than 8th gradeCreated screenshots, flowcharts, and other graphicsFollowed the editing procedure, including self-editing, peer editing, and SME reviewCoordinated and led review meetings comprised of subject matter experts Tested software and hardware pertinent to assigned projectsSolicited feedback from internal and external customers to help improve content and processesPrepared training presentations to educate new team members Produced e-learning content and engineered the recording sessions

Bachelor Of Science - Bs, Organizational Leadership, 3.91 - Graduated With Distinction

Associate Of Science - As, Computer Technology/Computer Systems Technology, 3.91 - Graduated With Distinction