Kyle Mchugh Email & Phone Number

United States

An evolved leader in global logistics and end-user services. I have managed several projects related to the sustainability and growth of the Digital Technology Depot and its core services for project managers and end-users. I have been a lead contributor in designing processes unique to end-user support, large-scale inventory management, and logistical project management, by being hands-on with department Leads and SME's, and meeting with Service Now software developers to develop adaptive tools to support evolving initiatives. While these bigger picture initiatives take place, I also lead receiving, recycling, and inventory management teams for inventory audits and project supply management.

Chicago, Illinois, United States

• Assist in the creation and design of a needs assessment for an expanding non-profit organization.• Lead in the development of key deliverables for client. • Field work via collaboration with local partners• Present solutions to client and promote sustainability.

• Use interpersonal skills to build relationships with a global customer base. • Use product knowledge to drive the storytelling of a product for a unique customer experience. • Follow-up with clients via email or telephone to maintain low churn-rates and high customer retention. • Engage in a growth mindset to increase revenue and develop professional skills.• Collaborate across departments to provide effective customer service and solutions to problems.

Rosemont, Illinois

• Drive efficiency with effective task delegation and process pathing to meet deadlines.• Engage with customers with empathy to address concerns and find solutions. • Assist in training new associates on product knowledge, sales, and logistics.

Master Of Arts - Ma, Industrial And Organizational Psychology

Bachelor Of Arts - Ba, Psychology

Activities and Societies: The National Society of Leadership and Success - Barry University Chapter Teacher Aide- HeadStart Program.

Associate Of Arts - Aa, Liberal Arts And Sciences, General Studies And Humanities

Activities and Societies: Bassist for college Jazz bandFostered a well rounded education in fields such as Anthropology, Political.