Kyle Mihalcoe Email & Phone Number

San Jose, California, US

Austin, TX, US

-Drive customer success outcomes by increasing renewal rates and reducing churn-Expand revenue in accounts through cross-sell referrals and up-sell-Influence future lifetime value through higher product adoption, customer satisfaction, and health scores-Drive new business growth through client advocacy and reference-ability-Manage and create internal.

Washington, District Of Columbia, US

FIVE maximizes the power of mentorship for diverse, underrepresented youth by using technology at scale.-Manage relationships with corporate partners sponsoring mentees and/or their employees to serve as mentors- Recruit, train, and onboard new mentors then manage relationships with individual mentors sponsoring mentees- Manage contract agreements.

Global, US

-Independently develop strong relationships with senior contacts at customers, connecting with key business stakeholders to activate and scale existing customers-Develop new contacts within customer organizations-Be able to pro-actively probe for upcoming client initiatives and client “pain” -Be able to conversationally connect Lucid value propositions to.

Chevy Chase, MD, US

-Utilize Salesforce in order to establish and track programmatic performance metrics-Represent the customer interest in relation to product development-Speak at national conferences-Propose and defend team initiatives to the Executive Team-Deploy new product offerings for established customers-Manage the departmental recruiting and hiring process-Develop.

Chevy Chase, MD, US

• Exhibit leadership by managing a regional team
• Interview candidates to join the Customer Success Team
• Organize ongoing professional development programs for regional team and CS Team
• Speak at local networking and training events
• Continue to excel in all functions required of a Senior Customer Success Manager

Chevy Chase, MD, US

• Exhibit leadership by managing a regional team
• Shape the formalized Customer Success Program by pinpointing the growing needs of our customer base
• Master knowledge of all WeddingWire tools and product offerings
• Establish and cultivate a strategic relationship with associated sales representatives
• Create and administer a formalized training program for the Customer Success Team
• Host webinars

Chevy Chase, MD, US

• Fortify and maintain customer relationships
• Support customers in utilizing all aspects of their WeddingWire advertising platform
• Handle and save customer accounts that wish to terminate their service
• Shape the formalized Customer Success Program by pinpointing the growing needs of our customer base
• Identify and capitalize on sales opportunities while working with customers

Chevy Chase, MD, US

• Explained the functionality and value of WeddingWire to potential customers
• Handled renewals for existing customers
• Researched and prospected potential new customers
• Communicated sales initiatives via email and phone

Fort Collins, Colorado, US

• Planned and logistically supported the Forum on Global Engagement, a four day educational conference with keynote speakers Sandra Day O’Connor and Julian Bond
• Planned and logistically supported the annual Alumni Reunion Voyage, which consisted of four days of programming
• Composed, organized, and tracked Annual Fund direct mailing campaigns
• Made solicitation calls to targeted donors
• Planned and logistically oversaw Parent Receptions with an average of 300 attendees. Duties included securing room blocks, selecting menus, and designing room layout.
• Created and oversaw the online registration process for all major events