Kyle Mihalcoe Email & Phone Number

San Jose, California, Us

Austin, Tx, Us

-Drive customer success outcomes by increasing renewal rates and reducing churn-Expand revenue in accounts through cross-sell referrals and up-sell-Influence future lifetime value through higher product adoption, customer satisfaction, and health scores-Drive new business growth through client advocacy and reference-ability-Manage and create internal systems such as onboarding, training, services, and upskilling-Measure effectiveness by defining and deploying operational metrics -Create a world-class customer success team by attracting and recruiting high-potential leaders to the organization-Inspire customer success across the company by presenting regular and transparent progress updates at Monthly Business Reviews and All Hands meetings-Partner with internal departments to ensure alignment-Assists with and participates in forecasting meetings regarding new products and new customers-Facilitate customer compliance with local and state labor and food safety laws

Washington, District Of Columbia, Us

FIVE maximizes the power of mentorship for diverse, underrepresented youth by using technology at scale.-Manage relationships with corporate partners sponsoring mentees and/or their employees to serve as mentors- Recruit, train, and onboard new mentors then manage relationships with individual mentors sponsoring mentees- Manage contract agreements, payments, and renewals- Prepare and deliver updates and reports to corporate partners and mentors to demonstrate impact and ROI- Hire, onboard, and train new members of the Mentor Experience Team- Participate in in-app communication and provide feedback and support to mentors as needed- Proactively create and implement strategies to improve the mentor experience- Create and implement the strategic vision of the entire mentor experience- Provide exceptional customer service to corporate partners and mentors- Keep detailed contract and partnership notes in Salesforce and other databases

Global, Us

-Independently develop strong relationships with senior contacts at customers, connecting with key business stakeholders to activate and scale existing customers-Develop new contacts within customer organizations-Be able to pro-actively probe for upcoming client initiatives and client “pain” -Be able to conversationally connect Lucid value propositions to customers’ business goals-Serve as the lead point of contact for all customer account management matters-Identify new business opportunities with current and new parts of customers’ organizations-Serve as the voice of the customer to ensure their needs are being communicated into the Lucid organization-Work closely with cross-functional internal teams including pricing and project management to improve the entire customer experience-Achieve quarterly goals while keeping clients satisfied and engaged with our products and services-Forecast and track key account metrics-Cultivate new costumer relationships

Chevy Chase, Md, Us

-Utilize Salesforce in order to establish and track programmatic performance metrics-Represent the customer interest in relation to product development-Speak at national conferences-Propose and defend team initiatives to the Executive Team-Deploy new product offerings for established customers-Manage the departmental recruiting and hiring process-Develop and lead webinars for paid customers on topics ranging from social media to analyzing market behaviors -Track the correlation between team activity and customer churn-Manage the customer billing, debt collection, and cancellation processes-Train other managers as part of the Manager Certification Program-Manage Business Development initiatives and programs-Manage, retain, and grow a portfolio of enterprise-level clientele -Handle all vendor escalations -Deploy programmatic renewal initiatives

Chevy Chase, Md, Us

• Exhibit leadership by managing a regional team • Interview candidates to join the Customer Success Team• Organize ongoing professional development programs for regional team and CS Team• Speak at local networking and training events• Continue to excel in all functions required of a Senior Customer Success Manager

Chevy Chase, Md, Us

• Exhibit leadership by managing a regional team • Shape the formalized Customer Success Program by pinpointing the growing needs of our customer base• Master knowledge of all WeddingWire tools and product offerings• Establish and cultivate a strategic relationship with associated sales representatives• Create and administer a formalized training program for the Customer Success Team• Host webinars• Perform live product demonstrations at events and conferences• Continue to excel in all functions required of a Customer Success Manager

Chevy Chase, Md, Us

• Fortify and maintain customer relationships• Support customers in utilizing all aspects of their WeddingWire advertising platform• Handle and save customer accounts that wish to terminate their service• Shape the formalized Customer Success Program by pinpointing the growing needs of our customer base• Identify and capitalize on sales opportunities while working with customers

Chevy Chase, Md, Us

• Explained the functionality and value of WeddingWire to potential customers• Handled renewals for existing customers• Researched and prospected potential new customers• Communicated sales initiatives via email and phone

Fort Collins, Colorado, Us

• Planned and logistically supported the Forum on Global Engagement, a four day educational conference with keynote speakers Sandra Day O’Connor and Julian Bond• Planned and logistically supported the annual Alumni Reunion Voyage, which consisted of four days of programming• Composed, organized, and tracked Annual Fund direct mailing campaigns• Made solicitation calls to targeted donors• Planned and logistically oversaw Parent Receptions with an average of 300 attendees. Duties included securing room blocks, selecting menus, and designing room layout.• Created and oversaw the online registration process for all major events• Provided phone and email assistance to constituents• Drafted email correspondence from the Institute to our constituents• Oversaw all Alumni Chapter events and organized initiatives for Alumni Chapter representatives