Managed daily operations of premium bars and clubs, improving service efficiency by 25% and enhancing guest satisfaction. Led pre-event meetings with over 50 diverse premium beverage staff to discuss event details and special notes. Resolved customer service issues promptly, resulting in favorable outcomes. Trained and mentored the premium beverage team, achieving a 25% increase in VIP guest satisfaction during concerts, UFC, Boxing, NHL, and NBA events.

Organize, plan, and supervise pre thru post video production. Generate concepts and direction with clients by incorporating effective collaborative communication, market analysis, and their desired ROI. Create scripts and story boards to work within budget specifications, logistical perimeters and deadlines. Developed content solutions, increasing client engagement across digital platforms by 30%. Conducted in-person, phone, and video sales and customer service meetings. Provided market analysis and set ROI targets, achieving a 25% increase in client revenue.

Improved VIP guest sales by 50% annually. Processed EOD ticket sales data into CRM software.Coordinated with hotel partners to enhance VIP guest experiences, increasing repeat bookings by 18%.Resolved ticket and member pass issues.

Advised marketing channels for importing coffee from eastern Africa to the United States; making plans to set up new channels to export coffee beans to the European market and Asian market. Design strategic marketing plan to introduce new coffee brand into the market, designed website with web analytics and direct response metrics, tactical planning and analytical evaluation, use of marketing analytics including web analytics and ROI analysis, Create marketing plans, promotions, and marketing communication strategies, Establish and maintain an innovative and consistent brand image, Produced web commercial, Coordinate and monitor marketing activities as they relate to product pricing, packaging and promotions across all distributions channels

Coordination of freight between origin and final destination for domestic and international shipping; Create proper export documents for cargo to move via air or ocean and clear customs; Communicate with clients and vendors to maintain and build on-going relationships of supply chains; Make decisions to increase company profits and/or efficiency; Quoted customers on pricing and selling rates.

Built a client list and promoted new merchandise and sales by phone, text, and social media; Acted as a personal shopper and liaison to new and current trends in fashion as well as encouraging customers to try new styles unknown to them; Executed a visual merchandise presentation to attract new customers

Supervised sales and support team for the Kenneth Cole brand, motivated team to constantly achieving their sales goals resulting in increased monthly sales performance and bonuses; Improved department business performance by reducing an average marginal loss of 20% to surpassing planned sales by over 10%; Communicated with vendors and buyers of sales, financial and operations analysis, and provided customer feedback; Managed pricing, promotions, inventory, set up visual displays, and marketing to gain customers interest.