Kyle Ford Email & Phone Number

Lehi, Utah, United States

Sandy, Utah

Salt Lake City, Utah

• Responsible for team of Global Enterprise Advisors that own the holistic customer support relationship of Enterprise and B2B customers.
• Specialize in the Tech Vertical and Manufacturing/Distribution Vertical. Experience with IoT Accounts.
• Provide one on one support to Advisors on funnel management process, creating effective action plans, and driving account health metrics and account lifecycle management.
• Lead Advisors by providing targeted coaching, training, and motivation.
• Utilize project management principles to plan, organize, and manage resources to drive successful completion of national initiatives.
• Partner with peers to identify enterprise trends and forecast to strategically action plan for account health improvement.

Salt Lake City, UT

• Assisting both internal and external partners in the development, launch and continued success of complex IoT PaaS and SaaS solutions.
• Implementing and supporting APIs to ensure low-touch processing of customer orders and maintenance requests.
• Acting as a single point of contact between Verizon Wireless and customers for implementation of additional services.
• Using analytical, organizational, written and verbal communication skills to manage day-to-day account operations of large machine-to-machine (M2M), Internet of Things (IoT) and Telematics customers, partners, vendors.
• Implementing new solutions-based contracts for customers and ensuring contractual obligations are met by the customer and Verizon Wireless.
• Managing projects for new enhancements and systems as a liaison to vet the needs of both the customer and Verizon Wireless while following the project to completion.

Salt Lake City, UT

• Using analytical, organizational, written and verbal communication skills to manage day-to-day account operations of large machine-to-machine (M2M), Internet of Things (IoT) and Telematics customers, partners, vendors.
• Implementing new solutions-based contracts for customers and ensuring contractual obligations are met by the customer and Verizon Wireless.
• Managing projects for new enhancements and systems as a liaison to vet the needs of both the customer and Verizon Wireless while following the project to completion.
• Examining monthly invoices and wireless account usage trends through reporting to ensure maximum profitability. Leveraging SQL and Teradata to pull customer reports as requested by VZW leadership and the customer.

Salt Lake City, UT

• Assisted large companies in managing their accounts via email correspondence focusing on order accuracy and efficiency. Acted as Point of Contact for sensitive accounts amongst my team.
• Ensured contractual agreements are maintained by verifying accurate pricing and features are applied to corporate customers’ accounts.
• Composed and edited a department newsletter by working with members of leadership on content selection and verifying information accuracy and clarity before weekly distribution.

Albuquerque, NM & Salt Lake City, UT

Supported customers with their tier- 2 and tier-3 technical support needs by providing excellent customer service and solutions to technical problems. Also assisted in the Data Lab aimed at improving the knowledge of the department by providing help desk support for Technical Support representatives.

Bachelor'S Degree, Project Management

Associate’S Degree, General Studies

High School, General Studies