Managing and maintain over 65+ clients carrier accounts, as well as growth and maintenance of new clients. Since May of 2021 97% of my clients have maintained their contract.Provide exceptional customer service to new and existing clients.  Organize, manage and facilitate clients' day-to-day requests.  Facilitate onboarding processes and procedures for new clientsProactively work to prevent issues & resolve them efficiently as they arise.  Advocate for my clients through all situations.Possesses creative problem-solving skills and pays strong attention to detail and accuracy.Reporting proactive optimizations to drive savings greater than the cost of our service.Scaling accounts for the businesses growth.

Running all operations from pressing shirts, shipping, maintaining website, social media, finances, creative consulting, and productsThriving partnership with The Second Wind Fund and their on going efforts with helping kids in need get mental counseling that can not afford it.Breaking the stigma around mental health.Be There... We want to challenge social norms through collaboration, community, awareness and healing. 1. Collaboration - Not just bringing attention to mental health but spread the love from people that share the same feeling.2. Community - To love for no reason and unconditionally. 3. Awareness - Let's Be There for each other!4. Healing - We want to build a place for positive affirmations, where everyone can feel at home.

Managing over 65+ clients carrier accounts, as well as growth and maintenance of new clients. Since May of 2021, 97% of my clients have maintained their contract.Effectively work and communicate across departments with consistent touch points with our customer success, UEM, implementation, logistics, and senior management. Provide exceptional customer service to new and existing clients.  Organize, manage and facilitate clients' day-to-day requests.  Facilitate onboarding processes and procedures for new clientsProactively work to prevent issues & resolve them efficiently as they arise.  Advocate for my clients  through all situations.Possess creative problem-solving skills and pays strong attention to detail and accuracy.Reporting proactive optimizations to drive savings greater than the cost of our service.Scaling accounts for business growth.

Worked with the Account Managers to preform day-to-day task for client accounts.Timely and accurately maintained account status, optimizations with clear communication with account managers and client admins.Worked with network carriers, assessing technical challenges and performing basic troubleshooting.

Motivated and supported a team to provide an overall 92% SLA for all of our clients.Provided training and insights for reps for quicker workflow.Lead a team to receive 5-star customer service review.

Effectively communicated and diagnosed problems with confidence.Worked with network carriers, assessing technical challenges and performing basic troubleshooting.Obtained the correct information to problem solve in timely matter.

Providing 5-Star Customer Service with a smile on my face.Working with the CSR’s to maintain the quickest delivery time with a cooking time of under 10 minutes.

Providing 5-Star Customer Service with a smile on my face.Working with the CSR’s to maintain the quickest delivery time with a cooking time of under 10 minutes.

Assistant for the Lacrosse coach. Tasks involved: getting the fields ready for games, confirming equipment and orders have been placed, keeping track of all Merch and sorting for the team.

Party organizer for the kids birthday parties. Front desk operator: Getting people checked in, keep the play area and all around clean for the kids, and barista