Our team at M&G plc benefits from my expertise in ServiceNow administration and support, a role I've embraced since April 2022, building on my foundational experience as an Apprentice ServiceNow Software Developer with the same company. With a solid educational background from City of Glasgow College in Software Development and practical skills in Bootstrap, CSS, and HTML5, I have recently expanded my competencies with a Business Analysis Foundations certification from LinkedIn. This holistic skill set enables our organization to optimize service management processes efficiently and effectively.