Kyle Rhoads, Csm® Email & Phone Number

- Taking over specific accounts in order to help our customers achieve their business objectives with our iGO eApp

· Promoted to provide oversight and improvements in R&D Quality Assurance practices, such as proven triage techniques from dev team and training critical thinking/deduction skills· Focused on the iGOBase Platform, which serves as one of the primary platforms for iPipeline, but providing coverage across the breadth of the enterprise· Managing offshore resources to ensure proper prioritization and efforts applied to achieve corporate goals · Involved in onboarding new employees into iPipeline QA practices and culture · Training new hires and interns in order to help groom them into successful employees, driven to achieve their goals by imparting practices for success

Exton, Pa

I was promoted to the iGO R&D team, which enhances the base platform upon which each iGO Project Team builds their customized client-specific software. I was recognized by my peers both for quality documentation and leadership in tackling and resolving issues encountered by various project teams during one of our big platform updates. In another of our platform updates, I took many key features through the entire software development life-cycle, including improving our DocuSign integration, improving our multi-lingual support, and a widely-requested On Behalf Of feature.

Exton, Pa

I was promoted to the iGO R&D team, which enhances the base platform upon which each iGO Project Team builds their customized client-specific software. I was recognized by my peers both for quality documentation and leadership in tackling and resolving issues encountered by various project teams during one of our big platform updates. Throughout our regular platform updates, I took many key features through the entire software development life-cycle, including improving our DocuSign integration, improving our multi-lingual support, and a widely-requested On Behalf Of feature.

Exton, Pa

iPipeline provides an award-winning channel solutions for carriers, distributors, and producers to automate activities for customer relationship management, forms processing, quotes and illustrations development, agency management, requirements ordering, contracting, content distribution, and policy delivery and servicing, enabling the insurance industry to market, sell, and process faster.I work on the Specialty Markets team, developing the new standards for iPipeline's introduction into Preneed and Final Expense life insurance products. I also work with clients to help define requirements for software development in order to best introduce life insurance companies into the digital world with their electronic application.

Wayne, Pa

Member of De Lage Landen's Release Management Team. I'm focused on coordinating the release management of our new system, which will be implemented throughout the company.

Worked in the Classics Department as a student worker - responsible for receiving all visitors and phone calls, redirecting them when necessary

Interned with Northwestern Mutual Financial Network, the financial services firm with top ratings by third party raters, such as Moody’s and A.M. Best. Passed the PA Life and Health Insurance exam, earning a state license to sell insurance in Pennsylvania. Met with clients and other high net worth individuals to build relationships to develop a plan to achieve their personal and financial goals. Gained experience in public speaking and became a confident and effective communicator. Served in a back-office role preparing presentations for other interns and financial representatives for return meetings. Learned proprietary presentation software and interacted extensively with Home Office

Continuing Certifications Requirements Associate for the Project Management Institute, an international organization that certifies Project Managers after rigorous training and testing. Supported over 300,000 credential holders earn and claim their continuing education credits. This included communicating directly with the customers via phone and email in all aspects of customer care. Supported the deployment of a new system, gaining insight into difficulties encountered with business system transitions, especially with a large data migration project

Membership Associate for the Project Management Institute. Responsible for creating and processing new members. This included all financial transactions associated with the membership dues and exam fees including processing credit cards and checks

Ba, Classical Archeology And Ancient History

Activities and Societies: Eta Sigma Phi, Satell Scholar, Klein Scholar

Education record