Resolves software-related problems in Load Manager.Provides quality customer service to all customers.Designs configures, and tests computer hardware, networking software, and operating system software.Diagnoses hardware and software problems and replace defective components.Escalates problems to vendor and/or developer for advanced debugging or software correction.Evaluates new technologies or solutions to improve service and efficiency of systems.Monitors network performance to determine whether adjustments need to be made for future changes. Operates consoles to monitor performance of the computer systems and networks, and to coordinate computer network access and use. Performs data backups and disaster recovery operations. Performs routine network startup and shutdown procedures and maintain control records. Plans, coordinates, and implements network security measures to protect data, software, and hardware. Prepares user instructions and documentation for the installation and operation of software and software upgrades.Performs necessary maintenance to support network availability.Resolve all IT tickets through the ticketing system Jira.

Act as primary ServiceNow AdministratorAct as primary ManageEngine AdministratorInstall new software releases and system upgrades for POS system Storis.Resolves software related problems in Storis.Troubleshoot all third-party apps for business needs.Maintain basic server maintenance/upkeep.Resolve all IT tickets through the ticketing system Service Now.

Provides quality customer service to all customers.Designs, configures and tests computer hardware, networking software, and operating system software.Diagnoses hardware and software problems and replace defective components.Escalates problems to vendor and/or developer for advanced debugging or software correction.Evaluates new technologies or solutions to improve service and efficiency of systems.Monitors network performance to determine whether adjustments need to be made for future changes. Operates consoles to monitor performance of the computer systems and networks, and to coordinate computer network access and use. Performs data backups and disaster recovery operations. Performs routine network startup and shutdown procedures and maintains control records. Plans, coordinates, and implements network security measures to protect data, software, and hardware. Prepares user instructions and documentation for the installation and operation of software and software upgrades.Performs necessary maintenance to support network availability.On-site support for 9+ field locations.Maintain phone support for 30+ stores.Configure infrastructure for a new location; including setting up new computers and building the rack in the IT closet.

Managed complaints, suggestions and comments in queue. Ensured complete tracking of client contact in database to build contact history, identify trends, facilitate relationship building and provide management and client reporting. Provided plan benefit override support at client request. Provided feedback to Customer Care management on servicing incidents and developing service trends. Partnered with Account Management team to ensure maximum client satisfaction. Contacted participants at client’s request. Represented Caremark at client benefit fairs as needed. Assisted with Client Infusion Training as needed. ∙ Performing duties as assigned by supervisor.

• Operating an electric pallet jack stacker• Prepare store for next day business by unloading trucks and stocking shelves• Utilized hand held scanner to maintain supply chain inventory levels• Organized and maintained backroom storage area• Assisted customers on an as needed basis