• Manages/leads 30-35 remote dispatched technicians spread across the state of Rhode Island and Massachusetts. Supports average of 3500-4000 service calls/month.• Develops new strategies, and ways to lead effectively to drive team motivation to reach company business goals. Monitors KPIs, state-of-service, cost per call, and productivity. • Fosters positive employee relations through ready meetings, frequent tech rides, focus groups, phone calls, Sears Smart Toolbox (SST) messages, handling associate complaints and employee recognition and award meetings• Analyzes and reports daily, monthly and annual business performance trends (revenue, cost management, profitability, customer satisfaction, etc.), and develops and/or recommends strategic solutions to improve business performance and meet Earnings goals.

Acting CEO / strategy specialist that uses best standards and practices to find, rehab, and sell or rent single and multi-family homes with the specialization of turning homes into updated efficient smart homes. Coordinates contractors, performs manual labor, organizes finances and makes budget approvals to ensure high quality work is done on all projects.

Supervises sworn and professional police staff.Calls roll at the beginning of a shift, inspects Police Officers for appearance, readiness and preparation for duty and briefs employees on special tasks or assignments, conducts or provides for training.Serves as a witness in court in connection with arrests and investigations.Investigates complaints or allegations of misconduct against employees of the Police Department.Keeps informed and aware of persons and places suspected of illegal activity and/or potential for problems within an assigned area.Enters and retrieves data from a terminal, PC or other keyboard device.Interviews persons with complaints and makes proper disposition or directs them to the proper authorities.Participates in community activities and makes verbal presentations to groups.Secures crime scenes, administers first aid, arbitrates disputes, conducts preliminary and follow-up investigations, gathers evidence, obtains witness statements, apprehends suspects, and makes arrests.Patrols a designated area of the City by radio equipped car, or on foot, to prevent, discover, and deter the commission of crime, to enforce criminal law, to direct traffic, and to enforce motor vehicle operation and parking regulation.Responds to calls involving fire, automobile accidents, crimes, neighborhood disturbances, and other requests from citizens.Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.Other duties as assigned.

• Assign various tasks to team members that relate to the completion of a specific project. • Responsible for finding and reporting system issues in new release systems, work with development engineers to ensure the potential systemic issue is stopped at the factory at an early life cycle.• Prevent mass scale support and replacements in hardware costs to the company.• Coach team members on how best to accomplish their goals.• Assist with the management and improvement of project operational practices• Assist with the allocation of resources and materials to meet project deadlines• Motivate others and build enthusiasm for a project by keeping focused on its main objectives and the rewards for completion.• Design an overall schedule for a project and makes necessary adjustments if and when problems arise.• Provide daily operations oversight for outside teams• Formalize policies and procedures in accordance to company and client guidelines• Participates in educational opportunities to stay up to date on leadership techniques and industry standards.• Keeps upper management in the loop by preparing project updates and presentations that showcase a project's value and status. • Provided telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals and custom or off the shelf software. • Answered questions about accounts, warranties, returns, configurations, customization, and upgrade potential of equipment. • Carried out day to day tasks includes technical account management, and following up with clients to ensure technical and account satisfaction encouraging continued business with Dell. • Identified and matched customer product needs with products and services.• Maintained a growing knowledge to manage clients and optimize their businesses

 Responsible for operating a heavy equipment/machinery such as cranes, lulls, front end loaders, forklifts, backhoes, and excavators in compliance with OSHA standards.  Operated specialty machinery to fabricate, manufacture, assemble, or move products. Maintained and monitored machines to make sure they function properly. Conducted quality checks periodically. Verified adequate materials and supplies are available to complete operations as needed

 Directed the Supportive services of the company which included configuring, maintaining, scheduling repairs with other organizations. Trained employees on new equipment, organized documentation, and secured high value sensitive equipment of an approximate value of $2.5 million worth of government weapons systems, optics, and ammunition. (Project management of equipment and maintenance).  Inspected the levels of business supplies and raw material to identify shortages. Ensured product stock is adequate for all distribution channels and can cover direct demand from customers. Recorded daily deliveries and shipments to reconcile inventory. Used software to monitor demand and document characteristics of inventory. Placed orders to replenish stock avoiding insufficiencies or excessive surplus. Noted as the most valuable Armorer in the regional area of approx. 39 other competitors in terms of maintenance and organization according to our repair facility.

Operated trucks of various sizes and weights in the loading, hauling and unloading of various equipment, materials and supplies.Operates trucks and construction or power equipment, such as backhoe, man-lift, snowplow, road grater, front-end loader, hydraulic excavators, skid steers and jetter/inductor truck.Operates jackhammers, mowers, brush chippers and other small equipment and tools to maintain street and utility systems.Works with and assists the line crew in digging ditches and trenches, hoisting material, tools, equipment, and any related work with a backhoe, road grater or front-end loader.Performs routine inspection and preventive maintenance on assigned equipment and refers defects or repairs to the supervisor; cleans equipment.