Kyle S. Email & Phone Number

Phoenix, Arizona, United States

Arizona, Colorado, New Mexico & Texas • Facilitated individual training programs for a territory of 75+ stores across the US, with a focus on the fine jewelry division at JC Penney • Ranked within top 2 among a group of 15+ as result of top quartile in performance over the past 4 years• Established and implemented effective business development strategies––contributing to 100% quota attainment (sales, profit, customer service)• Conducted in-person and virtual visits to train associates on selling merchandise, credit, and service agreements by building customer loyalty• Developed and managed reporting processes to track key sales metrics across the enterprise as a response to the COVID-19 Pandemic • Cultivated relationships with corporate office, district staff, and store leadership to effectively address opportunities to increase profit

Glendale, California

• Spearheaded recruitment, hiring, onboarding, and scheduling for a store of 200+ team members (400+ during holiday seasons)• Monitored succession planning and provided feedback on development gaps of the leadership team to reduce turnover • Led Human Resources Supervisor and Assistant on scheduling and payroll operations to ensure maximized productivity • Planned and organized district-wide volunteer activities including food drives, fundraisers, and community outreach events

Glendale, California

• Managed daily operations of the fine jewelry department, including sales, customer service, and profitability • Achieved 100%+ of quota during the year––driving $4.3M in total revenue, ranking #1 in volume, companywide • Led and trained a team of 15+––assisting an average of 50+ customers on a daily basis