Kyle S. Email & Phone Number

Phoenix, Arizona, United States

• Arizona, Colorado, New Mexico & Texas
• Facilitated individual training programs for a territory of 75+ stores across the US, with a focus on the fine jewelry division at JC Penney
• Ranked within top 2 among a group of 15+ as result of top quartile in performance over the past 4 years
• Established and implemented effective business development strategies––contributing to 100% quota attainment (sales, profit, customer service)
• Conducted in-person and virtual visits to train associates on selling merchandise, credit, and service agreements by building customer loyalty
• Developed and managed reporting processes to track key sales metrics across the enterprise as a response to the COVID-19 Pandemic

Glendale, California

• Spearheaded recruitment, hiring, onboarding, and scheduling for a store of 200+ team members (400+ during holiday seasons)
• Monitored succession planning and provided feedback on development gaps of the leadership team to reduce turnover
• Led Human Resources Supervisor and Assistant on scheduling and payroll operations to ensure maximized productivity
• Planned and organized district-wide volunteer activities including food drives, fundraisers, and community outreach events

Glendale, California

• Managed daily operations of the fine jewelry department, including sales, customer service, and profitability
• Achieved 100%+ of quota during the year––driving $4.3M in total revenue, ranking #1 in volume, companywide
• Led and trained a team of 15+––assisting an average of 50+ customers on a daily basis