Kyle Smith Email & Phone Number

Within this job role. I have been able to take advantage of previously gained telephone and communication skills.Throughout my days I make outbound calls on behalf of various clients within the construction industry with the goal of either securing meetings and/or details to be included in ongoing or upcoming projects.In addition to this, i have been able to gain a large amount of experience with admin duties, due to having to record each opportunity gained utilising Microsoft Excel spreadsheets as well as constructing various styles of emails to be sent to both clients and prospects.

I had played a role as a Lead Artist, commissioned by my university to work in a small group with the main goal being to create a playable test demo for an Indie Gamewithin my role, I was in charge of creating and designing Character Sprites as well as backgrounds and any assets that involved 2D visuals to then be imported onto Unity

United Kingdom

During my time at PayPoint I was able to refine many already gained skills as well as gain new ones. Due to this being in within the Parcels Department, I was entrusted with handling various queries from different retailer stores in regard to this service as well as communicating with our client in order to arrange various actions such as parcels being collected from stores as well as ensuring any issues are thoroughly investigated.One key skill within this role was being able to use various software such as Microsoft Excel, Access and Outlook to be able to read key parts of information as well as note down any required actions in order for this to be well documented and to ensure that procedure is being followed and communicated on.Due to being an Outbound Compliance role, the main key skill was to be able to locate any missing parcels that may have been processed incorrectly at the time and contacting the retailer directly in regard to this, ensuring this is corrected as well as to ensure all compliance was being followed as this also impacted the stores commission. This also included training the stores directly if requested following them through the process as well as assisting with any queries at the time.Whilst many skills were gained within this role, due to being more IT based I believe I was able to excel and thrive within this aspect and communicate efficiently.

Ridgmont, England, United Kingdom

When starting this role, initially I had to pick up various different skills due to being very new to me in regard to my previous experiences. Within this role, the primary focus was around being the final point of contact with customers who had previously made contact due to having an issue with a received product, our team was based in order to resolve this using 3 main solutions being; a technician visit to conduct a repair, a reduction in order value to an agreed upon amount or replacing the item as a whole.Due to this being the case, this meant that one of the first key skills was being able to correctly present ourselves to the customer in a polite and kind manner in order to create a calm atmosphere, this was so that a clear and concise discussion can take place to reach a resolution. To coincide with this another key skill was to be able to take in a large deal of information and make notes at once whilst communicating with the customer, this is so that anyone who picks up the case is able to understand all the key details before moving forward as well as this information also had to be passed along to suppliers in some cases in order to gain certain authorisation before moving ahead with resolving the matter.Along with needing to take in a great deal of information from the customer, another key skill was being able to manoeuvre between our different portals used as well as our main system known as “Genero” (A CRM based software) and our Outlook Email client at the same times. This is because, when contacting the customer, we had to correctly fill out security questions due to GDPR ensuring the information provided is correct and dealt with in the appropriate manner.Whilst several skills have been acquired within this role, I believe my previous experience in IT systems had enabled me to excel within that area, enabling me to present customers with the best possible experience.

Luton, England, United Kingdom

Within this role I have undertaken many new skills as well as fine tuned previously mentioned ones such as my customer service. My main responsibilities included is maintaining friendly relations with various customers as well as creating a light and easy atmosphere for them to enjoy, giving them the best experience, with this duty also comes taking in bets as well as scanning them through the various used systems and then translating them through the main tills, providing written and digital records of each bet for the company and customer. Another key responsibility was making sure throughout the day the shop was kept neat and tidy as well as swapping out any promotional papers as races changed throughout the day therefore causing the same with promotions.Due to the store itself being open until 10pm another duty was closing at night, this included emptying various machines as well as counting the money taken and bundling it into various amounts to be locked in the safe overnight, after this was completed another task I had to undertake was creating a hand written record of each machines income for that day and checking it matched with the records displayed on the till systems, this ensured that everything was put through correctly and ended up where it needed to be.Due to this role being similar to my previous employment I feel as though I’ve gained many new skills as well as perfected other critical ones; this has enabled me to overcome many challenges and become more diligent in the workplace, as well as improved my ability to work within a team as well as on my own.

Luton, England, United Kingdom

During my time working as a telephone operator the skills required were similar to my previous employment and as such I focused primarily on developing the previously discussed skills further.

Luton, England, United Kingdom

During my time at the company I was responsible for a number of different operations. One of my primary responsibilities was my relationship with the public. Ensuring that I spoke in both a professional and formal manor when dealing with any issues the public may have had. This included maintaining my professional standards when dealing with some difficult issues. My second primary responsibility was to gather information from the public that was required by the company. This also helped to improve my public relation skills.I feel that during my employment I have developed many different skills. Such as improving my communication skills immeasurably, as well as helping to improve my confidence when communicating with the general public. I also gained many new skills during my employment, such as using computerised scripts to complete various different public surveys as well as developing different IT skills. In addition, my time management skills were also improved as I would have to schedule appointment times with members of the public in order to obtain specific information required by the company. Moreover, my organisational skills were needed in order to schedule these appointments, helping to avoid any conflicting appointments and ensuring that I was taking the relevant information from customers.