As a Claims Technical Consultant at AmFam Group, my role is multifaceted and critical to driving business results within the claims handling process. I am involved in consulting on complex claims that may involve coverage questions, high-risk litigation, or significant exposure, ensuring that these are managed effectively. My expertise is also utilized in conducting quality audits and providing recommendations for performance improvements.I work closely with data and analytics teams to analyze claims and policy data, identifying trends and issues that may impact loss results. My ability to create hypotheses and collaborate with the Claims Data & Analytics (CDA) team is essential in providing root cause analysis to stakeholders.In addition to my analytical work, I may have oversight responsibilities for Third-Party Administrator (TPA) claim operations and litigation matters, ensuring that these external partners align with AmFam Group's standards and objectives.My role also involves providing technical guidance and authority to file handlers, offering my expertise on jurisdictional, statutory, regulatory, and technical matters. I conduct quality audits at various levels to ensure compliance with company guidelines and legal requirements.Furthermore, I am responsible for identifying areas for improvement and developing action plans, which may include creating and delivering training based on data findings, file audits, or changes in guidelines.Lastly, I oversee TPA claim operations and programs, as well as administer the Litigation Program, ensuring that all operations are conducted in line with company objectives and regulatory compliance.

As a Claims Technical Consultant at AmFam Group, my role is multifaceted and critical to driving business results within the claims handling process. I am involved in consulting on complex claims that may involve coverage questions, high-risk litigation, or significant exposure, ensuring that these are managed effectively. My expertise is also utilized in conducting quality audits and providing recommendations for performance improvements.I work closely with data and analytics teams to analyze claims and policy data, identifying trends and issues that may impact loss results. My ability to create hypotheses and collaborate with the Claims Data & Analytics (CDA) team is essential in providing root cause analysis to stakeholders.In addition to my analytical work, I may have oversight responsibilities for Third-Party Administrator (TPA) claim operations and litigation matters, ensuring that these external partners align with AmFam Group's standards and objectives.My role also involves providing technical guidance and authority to file handlers, offering my expertise on jurisdictional, statutory, regulatory, and technical matters. I conduct quality audits at various levels to ensure compliance with company guidelines and legal requirements.Furthermore, I am responsible for identifying areas for improvement and developing action plans, which may include creating and delivering training based on data findings, file audits, or changes in guidelines.Lastly, I oversee TPA claim operations and programs, as well as administer the Litigation Program, ensuring that all operations are conducted in line with company objectives and regulatory compliance.

I streamlined the Business Auto Claims handling process, making it more efficient and effective. Additionally, I was instrumental in the early stages of establishing a Specialty Claims Medpay Pilot Team, which is a testament to my forward-thinking approach and ability to innovate within the claims handling space.My involvement in implementing the new Enterprise Business Auto Policy and assisting in the development of training protocols for Underwriting (UW) and Claims demonstrates my comprehensive understanding of policy and claims processes, as well as my commitment to ensuring that staff are well-equipped to handle their responsibilities.I support an environment where adjusters are empowered to make decisions and close files, both within and outside of their assigned inventory. My foresight in anticipating issues and my innovative solutions for dealing with problems, situations, and conflicts are valuable to the team.I ensure compliance with the Unfair Claims Practices Acts and maintain the integrity of claims handling by adhering to local and corporate guidelines, company claim bulletins, and the company's code of ethics. My responsiveness to inquiries and complaints from various stakeholders, including insurance departments and consumer affairs, is crucial in maintaining the company's reputation for good faith claims handling.My role in establishing, communicating, and implementing departmental plans, objectives, and strategies, as well as participating as a member of the management team, showcases my leadership and strategic planning abilities.In my leadership position, I manage direct reports, systems, and projects to achieve operational goals in accordance with company policy. Lastly, my responsibilities include budget preparation, report preparation, staff projections, salary administration, and the development of employees through coaching, performance feedback, effective performance reviews, and establishing developmental plans.

Interim Management position for Commercial Farm Ranch Department.ead the Business Auto Unit of 10 Adjusters, and 1 Intern, communicate changes in standard of work, senior leadership Decisions• Mentored/ developed adjuster taskforce to identify a problem statement regarding Inclusion in the Liability Branch, using the Lean and Ignite Process and empathy interviews. • Streamlined Business Auto Claims handling process• Beginning to Establish Specialty Claims Medpay Pilot Team• Implemented the new Enterprise Business Auto Policy/ assisted in developing the training protocol for UW and Claims. • Assisted in the development and transition of Business Auto Claims to Auto Pillar and Off-Road Vehicles to Specialty pillar.• Liaison between Claims, Underwriting, Product, and Agency on Large accounts. • Monitor Lean Processes and Projects through the unit • Address DOI Commissioner Complaints• Committee High Exposure Claims• Advised on Claims, monitor claim progress, standard of work

As a Claims Technical Consultant, I maintained current inventories of Commercial Farm Ranch (CFR) policies with claims in litigation, subrogation, or other policy dispute resolution processes, such as mediation, arbitration, or appraisal. I kept active contact with Claim Legal teams to monitor case development and provided claim file administration training and coordination to CFR Claims and Claim Legal on various aspects including coverage verification, claim history, and coverage limit verification.I also contributed as a CFR coverage consultant to Claim Legal during settlement discussions and may have served as a company representative in mediation or other dispute resolution forums, or at deposition or trial when needed and requested.I identified the impact of policy language on claim outcomes and partnered with Commercial Underwriting (UW), Legal, and Product Management to evaluate policy language. I provided feedback on legal trends to adjusters and claim managers and made recommendations for updating policies and procedures if necessary.I reported on CFR Claim Litigation activity at divisional or corporate meetings, including Government Affairs meetings, and determined industry trends and best practices to improve line staff productivity, quality of work products, customer service, and severity. I assisted with claim file audits, monitored compliance with policies, practices, and standards, and responded to technical questions, policy interpretations, and procedural questions from various stakeholders.

he Commercial Farm/Ranch Claim Senior Adjuster position supports the Claim Division goal of ensuring customer service industry leadership and partners with agency to deliver seamless claim service. An experienced adjuster who has achieved mastery in and performs all areas of Commercial Farm/Ranch claim adjustment activities with the highest degree of competency and independence. Processes complex or highly complex Commercial Farm/Ranch claims on a routine basis. Evidences highly effective performance in the areas of customer, agency and public relations; and is active and competent in conducting training of new claim personnel. Facilitates continuous development of people processes, and culture to ensure customer service industry leadership. May specialize in liability, property or catastrophe claims and may be assigned to either a desk or field adjusting team.

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As an adjuster, I investigated General Liability, Product Liability, and Auto Liability claims for National Accounts. I assessed and reviewed policy coverages, monitored, adjusted, negotiated, and settled both third and first-party injury claims, as well as auto material damage claims. I was responsible for assigning Appraisers, monitoring repairs and rental costs, evaluating injuries, and settling claims with a focus on controlling expenses and investigating liability. I also negotiated settlements with attorney-represented individuals and stayed current with changes in insurance laws and licensing requirements. Throughout my role, I maintained good relations with National Accounts while adhering to fair claims practices.

As an adjuster, I investigated Auto Material Damage claims for National Accounts, Standard Business Products, and Dealer Operations. I reviewed first and third-party policy coverages, assessed auto material damage, and determined liability. I monitored repair costs, rental durations, and appraiser assignments. My responsibilities also included settling physical damage claims and continuously improving my knowledge of insurance and staying up-to-date with licensing requirements.

As part of my role, I communicated with prospects and provided insurance quotes, clearly explaining policy information and maintaining necessary paperwork. I updated cancellation listings using Excel and attempted outreach to retain policyholders. Additionally, I provided Customer Care, assisting policyholders with questions regarding their current policies.

As part of my duties, I launched and recovered F-16 Aircraft, ensuring their readiness and reliability. I conducted 300-hour phase inspections of the aircraft to ensure they met flight standards. I performed mechanical operational checks to identify any issues. I was responsible for updating and organizing maintenance forms for the aircraft and entered the information into computer systems to accurately document all maintenance activities. Additionally, I managed the ordering and handling of parts, tools, and hardware. I was involved in various maintenance tasks, including hydraulic, engine, and avionics work. Furthermore, I managed hazardous materials and hazardous waste disposal for the fighter wing, particularly in a deployed location.

Assisted in building a community with a wide age spectrum throughout Baldwin Hall on campus. Set up programs ranging from educational such as programs to inhibit better study habits to sporting events like volleyball or football tournaments. Another aspect of the job was insuring students were safe and felt comfortable within the residence halls and on campus. Community Advisors also would report any violations against the law or campus policy, and report damages done to the residence halls. As a community advisor I also would have to help people if they had personal, health, financial, or academic issues to insure their wellbeing and success and to help them find the resources to solve their problems.

Interior Refurbishing; including concrete, demolition, drywall, electrical, painting, carpeting/ tiling. Also up kept Federal buildings and Airport grounds as well as warehouse renovation.

Basic Park maintenance, cleaning bathrooms, and service buildings, trail maintenance, chainsaw trees, and various other maintenance at the park.