I am responsible for maintaining and monitoring OMI's network infrastructure and application services.I succeeded at playing a key role in implementing Scrumban into OMI's IT team. Because of this I was able to transform the needs of the help desk from requiring 3 people to adequately maintain tickets down to single person that is able to successfully respond to tickets with consistently low response times and a high rate of customer satisfaction. I also trained a replacement to fulfil this role so that I could focus on optimizing with Infrastructure team. I automated monthly server updates by using PowerShell scripts and MECM.I implemented a mobile device management solution using Microsoft Endpoint Security.

I am responsible for the Help Desk and Onboarding. I manage and respond to all ticket requests. I was am responsible for Active Directory users, groups and group policies. I facilitate onboarding and device deployments. I use JAMF and SCCM/MECM to manage devices. I am also contracted by other school districts to manage their technology needs.I succeeded with multiple network backbone overhauls for several school districts, configuring and deploying new Ubiquiti switches and routers in racks connecting them in a mesh pattern. I also deployed new Ubiquiti AP's throughout the school districts.My day to day tasks included responding to tickets in person and over the phone. Daily , I prep conference rooms for media presentations and audio setups. I give group training instructions for Google software and technology use for teachers and staff. I am consulted on new technology recommendations. I succeeded at implementing a modified scrum in the ESD, making working together with multiple ESD's possible. I lead an initiative with eight techs from three different ESD's to collectively eliminate a backlog of over 400 tickets, many of them being older than a year. We were able to complete the backlog of tickets within 3 months. I believe we were able to accomplish this by abiding by the principles of the scrum and daily standups. Also, by strictly focusing on making sure that the most important work was always being prioritized.