• Conduct detailed data analysis on data used across business units to evaluate business processes and improve on/create new features.• Respond to data and product related inquiries in real-time to support business and technical teams.• Perform various data analytics in SQL and MS Excel using statistical models or industry accepted tools.• Provide relational database expertise to construct and execute SQL queries to be used in data analysis activities.• Provide data solutions, tools, and capabilities to enable self-service frameworks for data consumers.• Provide expertise and translate the business needs to design; and develop tools, techniques, and metrics, and dashboards for insights and data visualization.• Responsible for developing and executing tools to monitor and report on data quality.

• Conduct detailed data analysis on data used across business units to evaluate business processes and improve on/create new features.• Respond to data and product related inquiries in real-time to support business and technical teams.• Perform various data analytics in SQL and MS Excel using statistical models or industry accepted tools.• Provide relational database expertise to construct and execute SQL queries to be used in data analysis activities.• Provide data solutions, tools, and capabilities to enable self-service frameworks for data consumers.• Provide expertise and translate the business needs to design; and develop tools, techniques, and metrics, and dashboards for insights and data visualization.• Responsible for developing and executing tools to monitor and report on data quality.

Responsibilities & Achievements• Providing expertise in data storage structures, data mining and data cleansing• Translating numbers and facts to inform strategic business decisions• Creating and following processes to keep data confidentialManage the planning and development of design and procedures for metrics reports

Responsibilities & Achievements• Proactively identify business areas to benefit from performance analysis and reporting• Responsible for establishing and executing project plans for building of business applications, delivered within deadline and to the highest standards• Maintaining proper documentation on all projectsBuilding relationships with stakeholders and maintaining liason with them throughout the project• Previous and ongoing projects include:o System for production of masterleagues across all Customer Services siteso System for collating all telephony data across a number of different sites.o Various systems for workflow logging and distribution.

Responsibilities & Achievements• Manage the resolution of customer complaints within given timescales• Responsible for investigation, review and reporting of customer complaints across two processes• Provide tailored complaint feedback and coaching to staff