Kyle Stouffer Email & Phone Number

San Diego Metropolitan Area

Working with customers, from Free to Enterprise, to discuss complex technical issues relating to the ClickUp platform, SSO provisioning, security, 3rd party integrations, etc.- Providing timely and accurate customer feedback for escalated technical issues and/or effective use of ClickUp via email communication and at times over Zoom calls.- Applying solid test methodology and debugging skills, diving deep into the requests and console logs to narrow down reported issues and expedite the… Show more Working with customers, from Free to Enterprise, to discuss complex technical issues relating to the ClickUp platform, SSO provisioning, security, 3rd party integrations, etc.- Providing timely and accurate customer feedback for escalated technical issues and/or effective use of ClickUp via email communication and at times over Zoom calls.- Applying solid test methodology and debugging skills, diving deep into the requests and console logs to narrow down reported issues and expedite the resolution process.- Extreme comfort looking through code to identify potential issues including testing and building repro environments.- Communicating effectively to Engineering squads to share investigation findings and identify root causes.- Working with Engineers and Management to prioritize customer reported bugs and company projects effectively.- Acting as the liaison between the Support and Engineering Departments, you will be the first point of contact to help answer technical questions from Support and provide Engineering with any additional information they may need to assist their work on the platform.- Collaborating with Technical Support, Product, Engineering and other departments to resolve issues by applying excellent technical, customer service, and interpersonal skills in building solid cross-functional relationships.- Providing support internally by developing technical support documents for the Technical Support team.- Continue to develop the growing Technical Support Department and Technical Support Engineer team .- Opportunities to grow into our Engineering, QA, and Product teams as a direct promotional path. Show less

Arroyo Grande, California, United States

- Coordinated and streamlined operations for a high-capacity Dog Daycare. - Managed day-to-day activities such as staff allocation, playgroup organization, and rotation timing. - Managed and pre-planned incoming and outgoing clients. - Ensured a calm, clean workspace for both clients and staff in a high-paced environment. - Came up with and implemented work practices that benefited both clients and staff.

Los Angeles Metropolitan Area

- Coordinated communications and operations between vendors, buyers, and staff to streamline sales of highly volatile medical supply inventory related to corporate Covid-19 responses. - Responsibilities included client support, scheduling, and interdepartmental workflow management. - Implemented a new real-time inventory tracking system with front and back-end functionality which reduced time-to-close by 40-50% and greatly decreased unneeded communication lag-time. -… Show more - Coordinated communications and operations between vendors, buyers, and staff to streamline sales of highly volatile medical supply inventory related to corporate Covid-19 responses. - Responsibilities included client support, scheduling, and interdepartmental workflow management. - Implemented a new real-time inventory tracking system with front and back-end functionality which reduced time-to-close by 40-50% and greatly decreased unneeded communication lag-time. - Trained 10+ staff, 40+ vendors, and all current and new clients on the system and oversaw maintenance and updates. Show less

Santa Monica, Ca

- Worked with project-leads to develop investor pitch decks for Blockchain based SaaS solutions. - Experiences included brainstorming, writing, and editing marketing literature that met both client approval and industry standards. - Coordinated sales team meetings and training. - Staff training included the use of our CRM Salesforce and internal practices and processes.

San Francisco Bay Area

- Collaborated with curriculum writers to produce SEO friendly products and product descriptions for online digital course material. - Researched and implemented keywords, meta data, and proper SEO best practices. - Operated efficiently with high volume, completing projects that regularly contained 500+ document reviews within specific time requirements.

Greater Los Angeles Area

Redding, California Area

Matching Clients to product,Retail sales,Personal Consultations Goal setting Customer service and satisfaction

Redding, California, United States

- Lead production, sales, personal consultations with potential clients, and fulfillment of agreements.- After 3 months, promoted from Associate to Manager of the Training Department to oversee sales goals for 6+ associates, interdepartmental relations, and data management. - Oversaw departmental interviews, hiring, and training of new staff on company policy and culture. - Created new marketing strategies, coordinated events, and inter-company partnership with other… Show more - Lead production, sales, personal consultations with potential clients, and fulfillment of agreements.- After 3 months, promoted from Associate to Manager of the Training Department to oversee sales goals for 6+ associates, interdepartmental relations, and data management. - Oversaw departmental interviews, hiring, and training of new staff on company policy and culture. - Created new marketing strategies, coordinated events, and inter-company partnership with other local businesses. Show less

Redding, California Area

Lead creation, Sales, Billing and Account Management, and Client Contract Fulfillment.

Computer Technology/Computer Systems Technology

This is a 14-week intensive coding Bootcamp where we learned 3 Full technology stacks. These stacks included MERN, C#, and Python.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Cetificate Of Completion For 2 Year Leadership Program

Activities and Societies: - Public speaking at 200+ attendee events, classroom style instruction of grades 6-12, and outreach to school.

Education record