Kyle T. Email & Phone Number

United States

Developed and maintained strong relationships with key channel partners, including distributors, resellers, MSSPs, and strategic alliance partners, ensuring consistent revenue growth and mutual success. Identified, recruited, and onboarded new channel partners to expand the company's market presence and drive additional revenue. Collaborated with channel partners to develop joint business plans, establish sales targets, marketing initiatives, and product training programs. Provided ongoing support and guidance to channel partners, addressing questions or concerns and ensuring they had the necessary resources to succeed. Developed and executed strategic plans to drive partner revenue growth, including co-marketing initiatives, sales incentives, and product promotions. Monitored and analyzed partner sales performance, identifying opportunities for improvement and implementing strategies to address gaps. Collaborated with internal teams, including sales, marketing, and product management, to ensure alignment of channel strategies with overall company objectives. Regularly updated senior leadership on channel partner performance, market trends, and competitive landscape.

International

Collaborated with sales representatives and prospective clients to understand unique business requirements, identify pain points, and provide tailored product recommendations. Developed and delivered engaging product demonstrations and presentations, highlighting the value and benefits of our solutions. Created and enhanced strategic demonstrations of products that fit use cases for prospects, helping secure Series B funding through technical conversations and demonstrations of HYAS products to potential investors. Maintained detailed technical documentation to support sales proposals and implementation efforts. Provided pre-sales technical support, responded to client inquiries, and acted as a trusted advisor for solution design and implementation. Worked closely with product management and engineering teams to share client feedback and market trends. Stayed up-to-date with HYAS' product offerings and the threat landscape, as well as industry trends and technologies. Represented HYAS as a subject matter expert at industry events, conferences, and webinars.

West Region

Delivered exceptional pre-sales technical support with tailored demonstrations and presentations, serving as a trusted business advisor offering expert-level insights and ongoing consultations. Proactively pursued strategic and enterprise account opportunities in key regions, fostering strong relationships and collaborating with Sales, Marketing, and Product teams. Ensured customer satisfaction by maintaining strong technical relationships and actively managing information delivery. Supported the regional Sales Organization in closing sales opportunities and acted as a liaison between customers and Product Management. Played an instrumental role in planning and executing high-level meetings, showcasing expertise and product offerings, while rapidly acquiring and communicating technical knowledge related to the company's technology and competitive landscape.

West Region

Served as a dynamic technical resource, driving sales during Proof of Concepts and leveraging extensive SIEM experience to create reports, design dashboards, and develop rules. Collaborated with the sales team to ensure successful closure of sales opportunities and provided support as the primary escalation point for technical issues. Effectively communicated technical aspects of products and services, fostering customer loyalty as a trusted advisor. Actively supported account teams, analyzing deals in the pipeline, and ensuring seamless transitions from sales to implementation. Contributed to regional pre-sales strategy, driving success and growth for Proficio.

Greater San Diego Area

Monitored cybersecurity events using ArcSight ESM SIEM Console, managing a diverse array of log sources and proactively observing channels and dashboards. Generated reports and conducted in-depth investigations of incidents, identifying patterns indicative of complex cyber attacks. Proposed enhancements to service efficiency and developed effective troubleshooting techniques. Exhibited strong communication and customer care skills, consistently meeting defined service level agreements for response times and customer notifications.

Greater San Diego Area

Provided technical expertise during sales visits, conducted site surveys, and collaborated with sales teams to develop proposals and negotiate contracts. Ensured the integrity of proposals and supported product rollouts while staying current on technical information, sales skills, and negotiation techniques. Participated in Solution Development Teams and facilitated strategic projects for government channel sales. Served as a subject matter expert on state government contracts and e-rate programs, liaising between customers and Cox departments throughout the sales cycle. Documented government-related activities and assessed business customers' communication needs to determine suitable solutions.

Irwindale, Ca

Focused on providing fiber optic solutions for businesses of all sizes, collaborated with customers and Account Executives to understand network needs and develop strategic, cost-effective solutions. Engineered and designed voice, video, or data services while educating prospects on the benefits of Charter Business products. Served as a resource for clients, collaborated with equipment providers and engineers for optimal customer solutions. Stayed current on industry trends and emerging technologies, and identified opportunities to upsell additional services to existing customers.

Kennewick, Wa

Configured and installed Cisco devices to expand capacity and provide edge layer connections for residential and business customers. Designed and implemented complex Wi-Fi infrastructures, maintained network documentation, and reduced customer outage times by efficiently troubleshooting issues. Collaborated with core engineers and other organizations for network improvements and provided tier support across various teams to resolve complex network and DOCSIS-related issues. Participated in on-call rotations to ensure 24/7 network maintenance.

Riverside, Ca

As an experienced professional in network management, I have effectively managed incoming trouble alerts and calls, working closely with engineering, field technicians, and other teams to resolve service issues efficiently. I have demonstrated skills in investigating alarms, monitoring service levels, and maintaining awareness of network activities at both enterprise and local levels. My experience also includes creating and updating maintenance tickets, identifying performance bottlenecks, and monitoring traffic patterns to address potential issues. Furthermore, I have provided timely reports for network analysis, identified faults through the billing system, and ensured accurate documentation in the trouble ticketing system, all while maintaining excellent communication with stakeholders.