Kyle Tolbert Email & Phone Number

St. Louis, Mo, Us

St. Louis, Mo, Us

Led the successful launch of a new CRM platform, coordinating with engineering to integrate data systems and automation.Reported CRM developments and strategic insights directly to executive leadership.Collaborated with Customer Success to ensure the CRM’s alignment with service excellence.Partnered with the Design team to develop an effective communications strategy.Implemented A/B testing for CRM campaigns to enhance customer engagement and insights.Created comprehensive customer lifecycle communications, establishing workflows for critical engagement points.Managed multi-channel promotional campaigns and contributed to over $1.5 million in CRM-driven sales for a start-up environment.

Greater St. Louis

Spearheaded daily communications and long-term workflow automation for various brands using HubSpot.Conducted comprehensive data analysis using NetSuite, Google Analytics, and Power BI to inform marketing strategies.Oversaw the management and evolution of complex direct mail campaigns, aligning with multi-brand strategies and website dynamics.Contributed to major brand transformations, crafting content and developing communication guidelines.

Greater St. Louis Area

Developed, automated, and maintained weekly and monthly marketing reports, providing key insights for strategic planning.Managed all marketing content creation within Outreach and guided data-driven discussions with sales teams using Demandbase analytics to penetrate new accounts.Administered regional marketing budgets, ensuring efficient allocation of resources.Expertly analyzed extensive datasets in Excel to support marketing decisions.

St. Louis

Developed detailed standard process documentationEvaluated data within Salesforce for reporting and analysis. Maintained spreadsheets and database applications Utilized Excel to break down data and report trends employing functionalities such as: pivot tables, v-lookups and macros Interacted with Financial Advisor’s to assist in personalized marketing solutions

Greater St. Louis Area

Provide data cleansing and data normalizationWork with large amounts of data in Access and ExcelScrub data for accuracy and errorsReconcile inventory data gathered in the field with client ledgersProduce client reportsProvide feedback to help improve data process and toolsWork with spreadsheet and data base applications-MS Excel (Pivot tables, v-look ups, macros) and MS Access

Miami Fl

Utilized Microsoft Excel to calculate port taxes and customer refundsResponsible for managing and tracking refund processesPerformed competitive analysis against other major brands, comparing total cost of taxes per each itinerary and/or port

Greater St. Louis Area

• Assisted in the daily sales, distribution and management of facility and associated products• In charge of ordering and stocking supplies

Tulsa, Oklahoma Area

• Helped perform daily administrative duties• Used Microsoft SharePoint to catalog and index metadata for company documents• Assisted the marketing department in market research and analysis