Kyle Williams Email & Phone Number

Remote

Planned and prioritized improvements to our current platform.Worked closely with engineers to implement solutions to help with performance, compliance, and feature requestsMet with internal and external stakeholders for feedback on updatesUsed feedback from stakeholders to write requirements for our new platform

Denver, Colorado, United States

Created tools using Google Sheets make calls and compile data from both Metrc's and Flowhub's API to assist with troubleshootingCreated a process for granting API credentials to end-users, and created a tool in Google Sheets to generate API Keys in one clickCreated bug and feature requests after using Google Cloud Platform Logs, Mongo queries, and general.

Denver, Colorado, United States

Ran reports and used Google Cloud Platform to investigate issues escalated by the Tier I teamReproduced and recorded issues to create JIRA tickets. Recorded feature requestsDetermined workarounds for known issues to ensure our clients could use the program efficiently. Became proficient with Postman and made API calls for both internal issues, Metrc.

Denver, Colorado, United States

Responsible for inbound calls and emails to address client questions and issuesHelped provide workarounds for issues that required engineering work to fixConsistently fielded the most calls on the team per dayLearned about compliance using Metrc and Flowhub, to help advise customers on how best to utilize our software

Greater Denver Area

*Ensures client satisfaction by deploying customizations and bug fixes using SQL.*Acts as front-line of client communication to determine the customer's needs and put them into place.

Greater Chicago Area

Became proficient in operation and maintenance of major brands of desktop 3D printersTop sales performer overall, and consistently in the top three performers monthly. Maintained customer relationships, and provided exceptional ongoing customer support Created a macro driven Netsuite-to-Salesforce connector using Excel and reports from each systemOrganized.

Addison, Illinois

• Collaborated with other engineers while supporting various sales teams to create solutions to improve the IT infrastructure of clients using knowledge of a wide product base focused around Cisco and HP networking.
• Studied independently to achieve certifications including the Cisco Certified Network Associate and Cisco Certified Network Professional for Route/Switch.
• Enabled sales team by communicating findings after closely working with technical installation guides, data sheets, marketing papers, and technical forums to gain knowledge of various networking product lines

Supervise and provide direction to two student workersCoordinate the set up for various meetings such as internal staff meetings and conferences

Attended weekly meetings with liaisons of all Greek groups at school and relayed information to my fraternity.

Taught new members traditions and values of the fraternity including Brotherhood, Community and Scholarship.

Augustana College

Collaborated with other undergrads to write and test code in C++ Identified and separated 2 neutron decay events in an experiment studying neutron rich particlesSelected to present at the Conference Experience for Undergraduates at the Nuclear Physics Division of the American Physical Society’s annual meeting in Newport Beach, California

Delivered and set up catered meals for functions and parties of various sizes