Kyle Wood Email & Phone Number

Perform hardware and software installationIdentify, recommend, and perform hardware/software upgrades and/or replacement.Perform regular maintenance for workstations, including system configuration updates, firmware updates, and software patching to maintain a cohesive environmentDevelop and/or maintain procedures and processes as necessaryPerform and.

Muncie, Indiana, United States

• Facilitating in-person meetings to address operational concerns and to connect employees.
• Utilizing Microsoft Teams and Trello to develop streamlined communication between employees and management.
• Developing policies and procedures for work processes utilizing ChatGPT and Word.
• Utilizing personal experience to create operational guides for IT training in Canvas to maintain operational accuracy.
• Creating Udemy training course to properly train employees in operational troubleshooting strategies and systems.

Muncie, Indiana, United States

• Addressed 700+ tickets regarding computer software or hardware operation to resolve problems for students.
• Installed equipment for 200+ employees, performing or ensuring proper installation of cables, Windows, MacOS, or appropriate software.
• Maintained records of daily data communication transactions, problems and remedial actions taken, or installation activities using ServiceNow ticketing systems
• Maintained MDM systems through Filewave, UserSys, and Apple School Manager, managing and implementing software to new setups.

• Facilitated meetings for the team to accomplish work goals.
• Developed a risk analysis, multiple process models, and multiple data flow charts to map production numbers and identify bottlenecks.
• Reengineered scope to achieve project expectations in a set 8-month time frame.

Muncie, Indiana, United States

 Gain knowledge from store tools to know your store sales goals, top and bottom departments, inventory levels, top shortage categories, guest traffic and peak times Develop a positive customer experience by answering guest questions and identifying products based on the different scenarios presented Displayed an understing of modern tech trends

 Developed troubleshooting skills through training and customer interactions Educated customers of products and services provided to provide a positive customer experience Communicated company sales to customers to improve company revenue and build better relationships with customers

 Established relationships with co-workers to maintain both a positive environment and establish a connected team dynamic Utilized communication skills to efficiently deliver ideas and sales to customers and build positive relationships with guests Demonstrated work-ethic through the ability to keep operations running smoothly and supporting teammates

 Developed knowledge of pharmaceutical industry showing my ability to be adaptable to different positions Communicated sales to guests and maintained displays throughout the store Maintained an efficient work environment both through demonstrating an understanding of business processes and through the ability to work well on a team

 Efficiently worked on a team to accomplish tasks Built strong relationships with co-workers developing a positive working atmosphere Worked with management and demonstrated flexibility through the ability to work in different positions when working

 Established relationships with co-workers to maintain both a positive environment and establish a connected team dynamic Utilized communication skills to efficiently deliver ideas and sales to customers and build positive relationships with guests Demonstrated work-ethic through the ability to keep operations running smoothly and supporting teammates

 Gain knowledge from store tools to know your store sales goals, top and bottom departments, inventory levels, top shortage categories, guest traffic and peak times Develop a positive customer experience by answering guest questions and identifying products based on the different scenarios presented Displayed an understing of modern tech trends

 Developed troubleshooting skills through training and customer interactions Educated customers of products and services provided to provide a positive customer experience Communicated company sales to customers to improve company revenue and build better relationships with customers

 Established relationships with co-workers to maintain both a positive environment and establish a connected team dynamic Utilized communication skills to efficiently deliver ideas and sales to customers and build positive relationships with guests Demonstrated work-ethic through the ability to keep operations running smoothly and supporting teammates

 Provided a positive customer experience Took action to accomplish work tasks in a timely manner and optimizing workflows to support business operations Created strong relationships with co-workers and developed a positive environment for coworkers and customers

Master'S Degree, Information And Communication Sciences

• Researched management topics and methodologies, Cloud Systems, and IT Strategies. • Performing research and analysis utilizing Qualtrics.

Bachelor Of Science - Bs, Computer Information Systems

• Developed skills in using Tableau as well as using Microsoft applications such as Word, Excel, and PowerPoint. • Utilized communication.

High School Diploma

High School Diploma

Education record