Kyle Alexander Email & Phone Number

Anniston, Alabama, United States

Serve as subject matter expert for Automated Storage and Retrieval System.Analyze Automated Storage and Retrieval System software and implement software changes as needed.Run vulnerability scans to harden the network and infrastructure.Implement Security Standard Technical Guides on servers as needed by Army policy.Identify and respond to system failures or incidents.Perform diagnostic test and analysis to isolate the source of problems between hardware, software, and application programs.Analyze information consisting of, user system requirements, regulations, and directives of higher authorities in order to determine the need for new programs and modifications to existing programs.Relay information effectively to Directorate of Information Management to keep them informed of new developments in ASRS.Understand the information flow and process for the Logistics Management Program to Automated Storage and Retrieval System interface.Coordinate support with millwrights and electricians on hardware issues with multiple mission critical systems in the industrial environment.Troubleshoot and identify industrial programmable logic controllers (PLC's) and Human Machine Interfaces (HMI's) include programming, network connection, or mechanical issues to support production.Utilize a UNIX environment for custom reports and queries needed.Provide technical customer support as needed for all ASRS’s users.Manage trouble tickets using ANAD’s automated standardized system.Troubleshoot and be knowledgeable on Automated Guided Vehicles (AGV's) and how to they work within the industrial environment.Troubleshoot conveyor issues with remote Human Machine Interface software to fix production issues with pallets or trays.Coordinate with Dematic support for collaboration on upgrades testing for future upgrades.Worked with outside vendors to upgrade the previous HMI so that all administrators can use it, which in turn increased efficiency from all ASRS’s IT.

Supervise the enlisted soldiers of the Sustainment Automation Support Management Office (SASMO) section.SME in Windows Server operations for the unit for Windows Server 2008R2, 2012, and 2016.Train and supervise new soldiers within the IT section of the unit until they are ready to operate without supervision.Advise key leaders in the planning process of Local Area Network (LAN)/Wide Area Network (WAN) designs.Responsible for implementing LAN/WAN structures at training events and real world missions.Investigate security violations and escalations as needed.Enforce department of defense compliance through STIGs across multiple systems to include Command Post of the Future, Mission Control Systems, Windows Servers, Linux Servers, and Windows Clients.Subject Matter Expert on ESXi servers, Network Attached Storage, Mission Control Systems, and all Cisco equipment utilized in our network.Responsible to ensure backups are running and perform test on backups quarterly per unit policy.Operate and maintain satellite equipment to ensure communications with Global Combat Support Systems (GCSS) are flowing.Attended 80-hour systems administrator course for mission control systems and general systems administration in a department of defense environment.Attended Army Advanced Leadership Course to further supervisorial Information Technology Skills. (230 hour course)

Camp Arifjan, Kwt

Content Manager for 4 site collections.Performed audits to ensure content and standards are being followed per mission requirements.Site collection administrator and tier 2 support for 4 site collections.Established continuity with over 7,900 users collectively over the span of all 4 collections.Created and revised processes for paper to digital mission as the project manager.Created a help desk system on SharePoint to track all IT request needed on SharePoint.Update daily statistics and analytics to brief to higher command.Briefed executive level officers the status of the SharePoint collections and anything related to our department.Acted as a liaison for all issues needing to be escalated from Tier 2 to Tier 3 with Microsoft.Work with Active Directory Systems Administrator to ensure all new users had access to all site collections neededWorked with confidential information and followed all guidelines and procedures on how to do so.Managed two secret site collections without any security incidents.Managed two unclassed site collections without any security incidents.Worked with other systems administrators to establish technical workflows and to automate help desk procedures, personnel request, logistical request, and legal request.Created list that had the ability to track pertinent information as required for executive officers.Responsible for instructing down trace SharePoint Administrators on best practices, teaching unit policy, and supporting all tier 1 operations that require escalation.

Work all tier 1 support tickets for networking issues and assist in tier 2 tickets with systems administrators.Work with leadership to determine logistical needs in setting up our network in a new environment.Identify security vulnerabilities and patch/report them as necessary.Run, Terminate, and maintain Category 6 and fiber cabling.Monitor Cisco switches, routers, and firewalls.Deploy new Cisco devices into the existing environment.Help teach new soldiers on basics of networking and common troubleshooting techniques.Collaborate with other technicians and collectively created common troubleshooting guides specific to our network and army standards.Troubleshoot and monitor thin clients, desktop machines, and government cell phones and any device that touches our network.

Serve as subject matter expert for Automated Storage and Retrieval System.Analyze Automated Storage and Retrieval System software and implement software changes as needed.Run vulnerability scans to harden the network and infrastructure.Implement Security Standard Technical Guides on servers as needed by Army policy.Identify and respond to system failures or incidents.Perform diagnostic test and analysis to isolate the source of problems between hardware, software, and application programs.Analyze information consisting of, user system requirements, regulations, and directives of higher authorities in order to determine the need for new programs and modifications to existing programs.Relay information effectively to Directorate of Information Management to keep them informed of new developments in ASRS.Understand the information flow and process for the Logistics Management Program to Automated Storage and Retrieval System interface.Coordinate support with millwrights and electricians on hardware issues with multiple mission critical systems in the industrial environment.Troubleshoot and identify industrial programmable logic controllers (PLC's) and Human Machine Interfaces (HMI's) include programming, network connection, or mechanical issues to support production.Utilize a UNIX environment for custom reports and queries needed.Assist ASRS's users in issues relating to functional support or technical support.Troubleshoot and be knowledgeable on Automated Guided Vehicles (AGV's) and how to they work within the industrial environment.Troubleshoot conveyor issues with remote Human Machine Interface software to fix production issues with pallets or trays.Coordinate with Dematic support for collaboration on upgrades testing for future upgrades.

Steele, Alabama, United States

Key leader in the IT department that served as the senior systems administrator over the other systems administrators.Developed IT policies, procedures, and standards based on corporate policy and best IT practices.Served as the network administrator for Alabama facilities.Advised senior management and shareholders of decisions regarding IT and brief status updates for any systems in IT in daily management meetings.Analyze situations to recommend and later implement IT solutions to increase efficiency in production or reduce overhead.Lead IT department in future operations such as budgeting, project planning, and sitting down with senior leaders to formulate the next year's expectations of IT.Trained, mentored, and counseled the systems administrator and help desk technician on job responsibilities and expectations.Completed reports weekly, monthly, quarterly, and annually for corporate executives internationally on the state of IT operations, finances, and projects.Developed and revised IT infrastructure for Steele, AL facility.Directly supported local SAN, physical and virtual servers, network switches, and client PC's.Responsible for maintaining the Windows Servers, VMWare system, Oracle Databases, SQL Servers, and ESX servers for Alabama facilities.SME on Kepware, Oracle 11g, and custom integrations built for communications between the two.Formally trained by PTC on Kepware in a 40 hour class to maintain and manage Kepware.Utilized SharePoint to push the paper to digital conversation for all departments at Unipres.Effectively removing the paper portion of a process for over 40 different processes in various processes.Regularly ran SQL queries or scripts to provide information for reports or issues.Provided the highest possible standard of support by remaining available 24/7 on call when not at the facility.Continued education in Security+ to keep compliant with industry standards and requirements.

Huntsville, Alabama, United States

Operate as Tier 1 Help Desk Technician and support for an Enterprise level help desk.Utilize methods of support such as phone, email, or our Remedy ticketing system to track, resolve, or escalate any issues.Collaborate with peers to create and update internal knowledge base articles to resolve the most common issues more efficiently.Supported IP Phones, Government issues phones, POTS phones, laptops, desktops, thin clients, and any device on the Army Corps of Engineers' network.Utilized Cisco Call Manager to troubleshoot or add new IP phones to the network.Worked with systems administrators in identifying common issues in their environment through help desk metrics.Proficient in understanding escalation procedures and protocols.Communicated among team of peers so that we could accurately identify mass issues and determine the scope and impact as quickly as possible.