Kyle Robinson Email & Phone Number

Tasmania, Australia

As the Head of Customer Experience, I am responsible for driving customer support operations with a focus on delivering exceptional experiences for our clients. I have a track record of building strong relationships with key stakeholders and leading a team of Team Leaders to deliver timely and accurate support for projects, products, and services. By.

As a Service Delivery Manager for our Managed Services Clients, I was responsible for overseeing and managing the delivery process for all customer products within FSG. This included coordinating and managing service installations to ensure they were in line with customer service agreements and our service catalogue, as well as leading large scale ICT.

Hobart, Tasmania, Australia

As the ICT Manager at St. Virgil's College, I am responsible for providing leadership and strategic direction to the ICT team, aligning the College's ICT operations with its teaching and learning needs, and managing the performance and day-to-day operations of the ICT department. This includes overseeing the College's Laptop and iPad programs, managing the.

Tasmania, Australia

As a highly skilled and experienced Service Desk Team Leader at DXC Technology, I have been responsible for building and leading a successful team of up to 15+ FTE in a managed service desk environment, serving multiple clients. My strong leadership skills and ability to effectively manage and prioritize tasks have enabled me to grow the team and customer.

Tasmania, Australia

As a Service Desk 2IC at DXC Technology, I played a key leadership role within the service desk team, providing guidance and support to team members as well as serving as an escalation point for complex issues. In this role, I was responsible for overseeing the onboarding and transition of new clients, ensuring that they received the necessary support and.

Hobart

As a Senior Service Desk Analyst at DXC Technology, my primary responsibilities included providing technical support and guidance to team members, as well as serving as an escalation point for complex issues. In this role, I was accountable for monitoring and analyzing performance data to identify trends and areas for improvement, and for developing and.

Hobart

As a Service Desk Analyst at DXC Technology, my top priority was delivering exceptional customer service by providing timely and accurate technical support over the phone. I monitored phone queues closely and made sure to answer calls promptly, using my expertise and advanced remote system management tools to resolve issues effectively. I was also.

Bachelor’S Degree, Information Technology - Bachelor Of Ict With A Major In Software Development

Information Technology - Diploma Of Software Development

Activities and Societies: Programming in C# Essentials of Developing Windows Store Apps using C# Advanced Windows Store App Development.

Certificate 3, Information Technology

Associate’S Degree, Information Technology - Partly Completed - Diploma Of Information Technology Networking

Activities and Societies: CompTIA Network+ CompTIA Security+ Cisco Certified Network Associate Covers design, installation and management.