As a highly skilled and experienced professional with a strong background in customer experience and IT management, I am a proven leader with a track record of driving business growth and improving customer satisfaction. I have over five years of experience in senior leadership roles, where I have excelled in managing and developing teams, building relationships, and providing expert knowledge and guidance.In my current role as the Head of Customer Experience at Field Solutions Group (ASX:FSG), I lead a team of customer service professionals and work to ensure the highest level of service for our clients. I am responsible for providing expert knowledge and leadership in support operations through a customer-centric approach, and building customer rapport and managing key stakeholder relationships. I am also skilled in capturing data to provide insight and foresight to the senior leadership team, and in organizing and facilitating meetings to ensure that outcomes are defined and achieved.As a people leader, I am committed to building the capability of my team and providing mentorship to help them grow and develop. I am passionate about creating a positive and collaborative work environment, and am always looking for ways to improve the employee experience.In my previous roles, I have served as the ICT Manager at St Virgil's College, where I was responsible for managing all aspects of the school's IT infrastructure and services, and have held several IT support roles at DXC Technology, including Service Desk Team Leader and Senior Service Desk Analyst. Throughout my career, I have developed strong technical skills, as well as excellent communication and problem-solving abilities. I am dedicated to delivering the highest level of service and support to my clients, and am always looking for new opportunities to grow and develop my skills. I am confident in my ability to handle multiple engagements simultaneously, ensuring appropriate reporting and escalation, excellent communication and engagement, and delivering agreed results with a high level of proficiency and quality. I am committed to building partnerships and working with the business to participate in the creation, development, and improvement of services, as well as providing relevant insight and foresight to the product development process.