I am a dedicated IT professional with over 5 years of experience in technical support and troubleshooting for hardware, software, and networking issues. Currently, as an Information Technology Support Officer at QinetiQ Australia, I efficiently resolve complex technical problems, manage incidents within SLAs, and recommend process improvements. Previously, I worked on significant IT projects for Victoria Police and ANZ Bank, including hardware upgrades and new technology integrations.Key achievements include reducing ticket resolution times by 30% and leading mobile device and OS upgrades. I hold certifications in Microsoft Azure Fundamentals (AZ-900) and Certified Information Security Manager (CISM). I am eager to further my expertise in cybersecurity and cloud computing, contributing to innovative projects and enhancing organizational security.Feel free to connect with me here on LinkedIn
Listed skills include Baking, Leadership, Organization Skills, Prioritize Workload, and 1 others.