As an Information Technology Service Desk Analyst, my primary focus is to provide exceptional customer support to clients and end-users experiencing technical issues. Leveraging my strong knowledge of computer hardware and software, networking, and troubleshooting methodologies, I'm able to quickly and efficiently resolve complex technical problems, escalating to higher support tiers when necessary. I have a proven track record of working independently or as part of a team to resolve incidents within defined SLAs, and I'm skilled at documenting and reporting technical issues and their resolution. I'm always up-to-date on the latest IT trends, which enables me to recommend and implement process improvements and new technologies to increase efficiency and productivity. My excellent communication and interpersonal skills, coupled with my ability to work under pressure, make me a valuable asset to any IT team.

While contracted to Victoria Police I would have to undertake the following:● IT hardware upgrade● New Technology integration● Providing training to the single maned stations● Troubleshoot IT issues● Upgrading mobile devices/laptops and operating systems.● Responding in a timely manner to service issues and requests

While contracted to ANZ Bank my day to day role would entail ● Using corrigo pro and moveware systems to solve IT tickets● Managing and troubleshooting IT issues● Repairing and replacing equipment as necessary● Updating and installing hardware/software● New technology integration● Developing and evaluating principles and implementation that meet operating system requirement● Maintaining regular communication with clients● Providing face to face service to the on-site ANZ staff members with technical issues and comprehensive customer service.● Managing cables for a neat set up

● Troubleshooting software/network issues with cash registers● Using excel to produce rosters● Using production sheets to produce sales inventory and prepare stock for the following week● Training of apprentices● Attention to details● Quality and testing control● Providing quality service to customers

‘Playfair & co' was my first sales position. Following seven days of exceptional training, I entered door to door for our client Alinta Energy. The experience definitely made me energized and apprehensive, thanks to the training I was well prepared and successful. Obtained Skills and Knowledge. 1. Rapport building 2. Objection handling 3. KISS and ABC principle 4. Appointment booking 5. Product knowledge 6. Communication Achievements 1. Sales with satisfied customers 2. Working with an amazing group of people

● Providing training to TRC staff members● Coordinating staff and internal resources.● Managing project progress and adapting changes as per client request● Ensuring projects meet deadlines.● Managing relationships with clients and stakeholders.

● Installing and configuring computer hardware● Managing cables for a neat set up● Meeting with the client regarding scope● Maintaining OH&S standards● Training junior staff