Kyle R. Email & Phone Number

Los Angeles, Ca, Us

Deerfield, Illinois, United States

● Managed the release of an uninsured patient test scheduling flow, reducing annual bad debt by $1MM.● Pivoted the product roadmap to accommodate an unplanned urgent need from the business and prioritized release before a major test surge, generating $600K in additional revenue.● Executed a scheduling flow redesign that resulted in a 17% increase in conversion for insured patients.● Create and execute a product roadmap with competing business requests that delivers value with each sprint.● Conduct discovery sessions with internal and external stakeholders to scope product requirements, success criteria, dependencies, and risks.● Facilitate execution of sprint planning, grooming, and demos, and actively participate in other agile ceremonies with the scrum team (e.g. standups, retrospectives). ● Regularly evaluate and prioritize the scrum team backlog against product vision and goals to maximize the business value delivered by the scrum team.

Santa Monica, California, United States

● Drove product success by optimizing feature scope to satisfy leadership and stakeholder needs, and by ensuring polished product delivery that supported business goals.● Capitalized on innovative opportunities to meet end-user needs and engaged closely with end-users to translate their processes into well-defined product capabilities and requirements.● Obtained buy-in from stakeholders through evidence-based decision making and clear communication; navigated competing priorities by making thoughtful trade-offs.● Enhanced product requirements through evaluation of technical analysis tools, research, and market analysis.● Collaborated with the product team to refine product requirements while ensuring customer and quality requirements were maintained.● Quantified product initiatives for priority-based evaluation and integrated prioritized initiatives into the product roadmap to optimize value for the business.● Served as a product evangelist, conducted engaging product demos, training sessions, and presentations to internal teams, and communicated new features and capabilities through comprehensive documentation.● Analyzed end-user feedback and data to identify valuable product innovation and improvement opportunities.● Monitored key product metrics and conducted thorough analysis of product performance, end-user feedback, and market dynamics to inform a holistic view of product success.● Organized in-office and remote LGBTQ+ events for the 2023 calendar year as Associate Chair for the LGBTQ+ Employee Resource Group (ERG).

Glendale, California, United States

● Supervised the entire life-cycle of internal and client-facing projects, including design, development and software delivery to client.● Oversaw client-level training, testing, and implementation, maintained ongoing client communication, and addressed all client questions and concerns along the way, serving as the primary subject matter expert (SME).● Defined new features, enhancements and bug fixes through application of product knowledge and company design standards, with a focus on enhancing end-user experience and increasing client satisfaction.● Managed software product roadmap by identifying enhancement opportunities, collecting functionality requirements, analyzing specifications, and prioritizing software features.● Wrote Professional Software Service Orders for client software modification requests, documentation for training new clients, and write ups of internal procedures.

Greater Los Angeles Area

● Conducted general and regression testing for software, verified that software changes satisfied acceptance criteria, and confirmed that changes made did not result in new problems or unintended side-effects.● Identified improvements and enhancements to add value to the end-user experience.● Reported software issues to engineers with a high degree of accuracy and completeness, ensuring that issues were unique, and that all pertinent information was included in the report.

Greater Los Angeles Area

● Communicated directly with clients by phone and email to provide software training and to handle all reported issues and questions in a timely manner.● Combined software knowledge with client needs to determine the best solution for a problem, then worked with the client to implement that solution.