Intern
- Recorded all collection notes in database and internal ticketing system for hundreds of high-profile financial services accounts, ensured accuracy, timely updates, and comprehensive documentation of all interactions- Managed sizeable collections portfolio for multiple financial services clients; communicated with clients via phone, email, and written correspondence, resolved payment issues and negotiated payment plans and settlements when necessary- Conducted credit assessments and evaluations of new and existing clients, analyzed financial statements, credit reports, and other relevant information, determined creditworthiness- Collected and analyzed data related to client credit and payment behavior, prepared credit reports and summaries for review by senior analysts and management