Kyle Behrens Email & Phone Number

Greater Milwaukee Area

I am dedicated to improving the employee experience through the Digital Workplace Platform for 30,000+ users nationwide, by delivering valued technology solutions, including foundational Microsoft Office 365 services and leading my team in modernizing the workplace Portal Experience, for our employees and contracted workforce, enabling them to do their best work. Empower my team to take a client-first approach in delivering an exceptional experience, while promoting a culture of challenging the status quo and championing new innovative ideas. I work to ensure product organization is working horizontally to build networks, leverage the expertise of others and recognizing outside-in perspectives to lead with enterprise vision. Foster a culture of lean leadership and breaking down barriers allowing individuals to be accountable and responsible to provide customer value by actively being a talent multiplier, looking for stretch opportunities for my team to grow their leadership and overall development opportunity. Harboring an environment of personal ownership in developing vision, strategy, roadmaps and driving out metrics for success. Champion the value associated with maturing a modern digital workplace to the Enterprise by cultivating valuable relationships with internal and external business partners even during the challenge of company reorganization and up-skilled workforce during digital transformation. My current areas of capability focus include; productivity experience (including Microsoft office 365 platform), unified communications, workforce collaboration, call center platform and employee portals with an emphasis on building an exceptional digital workplace user experience with a best of breed technology mindset.

Greater Milwaukee Area

Another significant transformational period of my career with a focus on building new relationships across areas of the business, including Contract and Licensing, Field Supervision and Investment Services Compliance. Leading team while transforming from waterfall to agile delivery methodologies was also key during this time. Fostered a culture of lean leadership and prioritizing removing impediments for the team to achieve success. Empowering team with personal ownership in decision making creating a problem solving culture with customer focus being at heart. Drove cross-functional business and technology groups in defining strategy, work and acceptance criteria on technology initiatives by cultivating trust and openness to work differently. Advocate for workplace collaboration initiatives and Program Managed effort to lay foundation for the enterprise migration to the o365 platform.

Greater Milwaukee Area

During this period, I was excited to return to Northwestern Mutual bringing my successful background of agile delivery, while navigating through a political environment. Accountable for managing scope, schedule and budget for technology initiatives that directly impacted user experience for all Home Office employees along with distributed workforce. Ensured trust was built will all stakeholders and the flow of information to leadership, in addition acted on all project risks and their related mitigation strategies. Drove effort to select and replace secure email solution for >20,000 internal and external end users, introducing new technology and business relationships, which spearheaded Northwestern Mutual' s future migration of email infrastructure to the cloud. Delivered Windows Tablet end point option to the enterprise, in the process building out a repeatable process that was leveraged by future device expansion reducing overall deployment costs.

Greater Milwaukee Area

Significant transformational period of professional growth and opportunity to build on project management and business relationship background cultivated at Northwestern Mutual by delivering and leading Commercial Contracting Program for >2000 end users and leading teams execution using agile methodology. Delivered on commitments to deploy Commercial Contracting Program, implementing numerous processes and system enhancements to drive productivity, visibility and financial controls. Key leader in simplification and re-organization efforts, ranging from strategy design, implementation and end user support, resulting in 100% reduction in future system maintenance. Dedicated to customer user experience of product design, with emphasis on facilitating listening sessions, process improvement events and study halls. Fostering cross-department relationships, including Corporate Audit Staff on policy compliance, providing support and executing on recommendations. Instrumental in design of solutions to meet business needs including integration with CRM, deployment of E-Signature and upgrade to MS Office.

Greater Milwaukee Area

Period of professional growth leaving the Information technology department where I spent my entire career to this point and providing leadership for strategic project decision making and acting as a liaison to facilitate mutual understanding between business clients, financial network and the technology department as a whole. Providing project management expertise and consultation with emphasis on technology initiatives meeting the needs of the business and end users. Drove communication and change org. for enterprise initiatives and small projects, ensuring cross department stake-holdering and end user effectiveness. Business owner for implementation of Windows 7 to >15,000 end users in the financial network.

Greater Milwaukee Area

During this period I was excited to be hired on by Northwestern Mutual as a Lead Business Analyst, responsible for implementing and supporting computing platform infrastructure. The Business Analyst role was new to the technology department that I was in and I was able to play a big part in creating and defining the role for future employees.Liaison to facilitate mutual understanding and partnerships between business clients, distributed financial network and the technology department.Managed small and large projects across the entire project life-cycle.

Greater Milwaukee Area

During this period I had the opportunity to grow my professional career by consulting at a couple of large dynamic organizations in the greater Milwaukee area, with an emphasis on customer experience, design and development of computing platform infrastructure.Responsible for directing teams to manage testing efforts of projects involving a wide range of business needs, including; networking, security, hardware, e-mail and end user provisioning.