Kyle Bigelow Email & Phone Number

Houston, TX, US

Houston, Texas, US

Most senior IT leader at BioUrja, responsible for overseeing global IT & OT operations and serving as the security officer across all divisions. Accountable for defining and driving IT strategy, architecture, and processes across eight countries, with a focus on scalability and implementing best-in-class infrastructure solutions. Leads the design.

Houston, Texas, US

Led the reorganization of the department by eliminating outsourced support teams and optimizing headcount, resulting in annual personnel cost savings of $175,000 while boosting end-user satisfaction from 72% to 98% within a year. Spearheaded significant architectural upgrades, introduced new policies and procedures, refreshed equipment, and enhanced.

Houston, Texas, US

Oversaw daily infrastructure operations and architectural design, ensuring scalability and long-term growth for systems such as servers, storage, messaging, networking, data integrity, backups, and security. Assisted the Director of Infrastructure and CIO with strategic project, budget, and environmental planning. Served as the senior technical liaison.

Houston, TX, US

Provided leadership to IT personnel and collaborated with the CIO and IT Director to build a best practice-centric environment from the ground up. Implemented critical processes and procedures new to the organization, including Change Management, Technical Documentation, and Infrastructure Monitoring. Worked closely with Executive Management, Operations.

Oversaw the development, maintenance, and optimization of key functional areas, including Server & Network Infrastructure and the GLND Americas Service Desk. Managed daily operations for approximately 130 virtual and physical servers across North America, encompassing operating systems, network connectivity, Compellent SAN, HP Blades, and various.

Oversaw the support of 8 local physical and 11 virtual servers, 3 regional servers, and 4 regional VoIP systems, with a focus on HP, Cisco, and 3Com hardware. Managed Windows Server environments (2000/2003/2008) and a Citrix Presentation Server 4.5 environment. Led SQL administration and maintenance plans, and played a key role in designing and supporting.

Worked as a small business consultant and handled all technical support for small business customer’s desktops, servers, and software applications at the direction of company owners relying on HP, Dell, and Gateway hardware. Assisted with the design, purchase, and implementation of desktops and servers to meet customer requirements both functionally and.

While a student, I worked as an independent technology consultant for local businesses building and providing server and desktop solutions to assist with a more streamlined technology approach for small clients. Also assisted with the management and maintenance of several local restaurant and bar point of sale systems including Digital Dining and Aloha.

College Station, TX, US

Provided campus wide support for intranet infrastructure including DSL modems, cable modems, managed switches, and wireless infrastructure. Assisted students and faculty with the repair of both personal and university owned laptops and desktops. Authored technical documentation for A&M wireless intranet assisting students and staff with connecting to.

US

Handled server, pc, and network troubleshooting and repairs in a Windows Server and Novell Netware environment.

US

Utilized Autocad to perform basic drafting duties including drawing revisions for the TransColorado Pipeline As-Built drawings.

US

Managed and maintained all field equipment for the survey department including inventory, purchasing, and repair.