Kyle Bourne Email & Phone Number

Tampa/St. Petersburg, Florida Area

Clearwater, Florida

Performed troubleshooting on proprietary hardware, software and Ethernet networks for petrol stations across the country.Assisted management and cashiers on configuring and using Verfione equipment and software.Connected to equipment and diagnosed software corruption using Putty and proprietary software.Responsible for maintaining highest level of customer.

Clearwater FL

Built SQL Servers for use in small business environments.Created documentation for Department education.Troubleshoot various hardware appliances and printers and proprietary software.Simple SQL scripting work and maintenance to repair database problems.Assisted customers with training in use of software and appliances.

Tampa/St. Petersburg, Florida Area

Created and deleted user accounts in AD and Exchange as needed.Created company intranet using plone.Created IT security company newsletterInstalled and ensured backups were working.Worked IT Tickets

Saint Petersburg, Florida

Created and modified NT Accounts globallyDispatched tickets to the appropriate TeamUsed Active Directory Net IQ, DRA, Service Now applications to delegate roles and privileges to usersCompleted password resets, unlocked users and disabled users when needed

Created, worked, and closed tickets on the service desk.Took calls for a range of issues, technical and non-technical and escalated to the appropriate department when necessary.

Compared, tested, and presented a remote tool solution for implementation on the global service desk.Tuned McAfee Intrusion Prevention system signatures.Configured Cisco Access Control Server.Worked Security Desk tickets.Created and formatted documentation to be submitted to the library.