Kyle Carr Email and Phone Number

Reach out to Conventions looking to expand their videogame offerings for attendees.Partner with Conventions to put on events for attendees and supply video game equipment for enjoyment.Organize logistics of transporting equipment and people to the event space and home.Organize assistance and direct equipment setup.

Provide onsite and remote support for over eight locations in over 4 states.Actively partner with internal and external groups to provide solutions to projects and student facing technology needs and requests.Worked directly with Level C Executives and Assistants to provide technology solutions and support.Created VoIP phones using Cisco Unified Communications Manager and assisted with setup of users.Managed windows upgrades from windows 10 to 11.Creates mailboxes within the Active Directory Environment and Office 365.Assists with 365 environment administration and licensing accounts.Assist with setting up board room and remote meetings.Coordinate shipment and returns of employee equipment.Provide troubleshooting and training to employees.Onboard employees and provide information on security requirements and technology.Assisted with decom of locations and equipment relocation and removal.Managed inventory of over 500 machines internally and for partners.Work with managers and executives to ensure internal board meetings are configured and set up.

Partner with instructors and course designers to build content for accredited. Experience building courses in Blackboard, Blackboard Ultra, Canvas, and Engage (Moodle).Performed Quality Assurance checks on built courses of other team members and provided feedback.Coordinated enrollments with multiple school partners which included more than 200 students at a time.Cloned courses for reuse in Blackboard, Engage, and Canvas.Provided requested updates to both in production and master courses.Partner with clients to update classes to conform with a new course design.Provide assistance moving existing courses to a new platform.

Actively partner with clients and internal staff to assist with proactive resolution.Interact with students, staff, and faculty from over thirty different schools to resolve Learning Management System issues including to how-to, plug-ins and various technical troubleshooting.Actively develop and deliver training content and processes information in an effort to improve the overall effectiveness of the Personal Support Center.-Created the PSC canvas training materials.-Developed HTML based user assistance guide for browser troubleshooting with step by step process delivery.Perform Administration on Windows Active Directory, Blackboard, Canvas, Engage (Moodle) and Angel LearningManagement Systems. This included, student account management, course content management, and content archive retrieval.Serve as key staff member that provides overnight server and network monitoring, along with system status checks and engaging appropriate parties when outages are identified in an effort to expedite the resolution, and help maintain a high availability of key systems and platforms.Act as a Subject Matter Expert or SME for Canvas, archive retrieval procedures, and overnight procedures.

Served in a Tier 1 tech capacity resolving issues for Students, Faculty, and Staff.Serve as key staff member that provides overnight server and network monitoring, along with engaging appropriate parties when outages are identified in an effort to expedite the resolution.

Diagnosed and repaired mobile technology devices. Including but not limited to circuit board repair and replacement and screen testing.Performed user data scrubs and validation to ensure compliancy with industry certification.

Performed Quality Assurance Analysis on day to day operations to uphold the highest standards of print material.Served as a primary for inventory management ensure 100% day to day compliancy.

Performed day to day customer service including handling inbound and outbound calls and maintain in-person customer relationships.Preform repairs and computer maintenance, such as, Virus removals, motherboard replacements, LCD replacements, repair disc drives, hard drive replacements, a system diagnostics, hard drive transfers, memory upgrades, refurbish computers and other devices for sale, build custom computers.

Performed day to day customer service including handling inbound and outbound calls and maintain in-personcustomer relationships.Preform repairs, such as, basic virus removals, hard drive transfers, ram upgrades, and computer cleaning.During downtimes serve in a technology sales capacity assisting customers with new computers and otherelectronic equipment purchases.