▪ Collaborated with stakeholders, users, and subject matter experts to uncover business objectives and project requirements, ensuring solutions align with business needs.▪ Conducted regular requirements gathering sessions, employing appropriate techniques to define clear and actionable business, functional, and technical requirements.▪ Drafted process flows, design documents, and diagrams to guide the development team and facilitate solution creation.▪ Actively engaged with the product owner and SMEs to translate business needs into prioritized user stories, ensuring alignment with acceptance criteria and aiding in backlog management.▪ Orchestrated user acceptance testing to validate the functionality and efficiency of solutions, ensuring they meet business objectives.▪ Assisted in the training of new Salesforce users, promoting best practices and optimal system utilization.▪ Utilized Jira for project management, backlog prioritization, and issue resolution.▪ Designed intricate Salesforce automations to enhance business operations, informed by ongoing interaction with various departments.▪ Facilitated Agile practices, emphasizing daily standups, sprint planning, and productive stakeholder engagements.▪ Managed Salesforce integrations with other platforms, ensuring data integrity and cohesiveness.

Planned, managed and conducted finance projects Used public speaking to provide financial briefings to audiences of over 100 employeesMaintained files and prepared financial reports and travel vouchers; reviewed contracts, invoices and received reports.

Managed corporate trade show functions, conferences, and face-to-face client meetings.Oversaw operations between warehouse and sales team and handled high priority issuesAnalyzed and updated marketing budget and goals, saving approximately 40% of the budget.Met with suppliers and distributors to discuss new project ideas, validity, and viability.

Responsible for all project-related matters, including planning scope, budget, timelineServed as escalation point between clients and team Responsible for the business development plan and market research.Managed projects and deadlines for all team members, contractors, web development, web design, copy, digital marketing functions.Coordinated website development with customer and web team from conception to completion

Provided project support to project managers, staff, and field engineers.Managed logistics and inventory of over 2000 handheld devices and accessories with necessary follow-up with customer service engineers and vendors for project completion.Prepared and presented status reports on rollouts, inventory, and other updates every week to management and the project team.