Kyle Lowery Email & Phone Number

Fairfax, VA, US

Omaha, Nebraska, United States

Bellevue, Nebraska, United States

• Verizon Contract
• Provides tier II support for incident tickets and taskings via ServiceNow – Works tickets involving Windows 10/11, MacOS, software such as Adobe, BlueJeans, etc.
• Works closely with leadership on ServiceNow reporting, trend analysis, and solution development for common infrastructure/software issues – Also identifies negative trends with technicians/agents such as insufficient.
• Coordinates with multiple teams of technicians to troubleshoot various problems, coordinate scheduled maintenance, discuss any trends/common issues, etc.

Dallas, TX

• Digital Realty Contract
• Images laptops and desktops for both on-site and remote employees – Resolves trouble tickets and taskings submitted via ServiceNow - Coordinates with corporate executives regarding high urgency taskings and.
• Manages both on-prem Active Directory and Azure Active Directory to create user accounts, add/remove security groups, reset passwords/authenticators, etc.
• Provides on-site audio/video setup and support for corporate conferences using BlueJeans, Microsoft Teams, WebEx, and Zoom

Grand Prairie, Texas, United States

• Images laptops, desktops, tablets, and smart phones for company employees – Resolves trouble tickets and taskings submitted via ServiceNow - Coordinates with corporate executives regarding high urgency taskings and.
• Manages admin accounts for Ivanti Management for remote PC access/support, Verizon wireless service, Ricoh printers/toners, AirWatch for mobile device monitoring/security compliance assurance, ArgosV2 for sales.
• Provides on-site audio/video setup and support for corporate conferences/WebEx meetings involving nationwide executives/managers – Ensures that there are no technical issues for sales meetings that generate millions in.

Omaha, Nebraska

• Team resolves any hardware trouble tickets that are input into the Remedy trouble ticket system; Responsible for maintaining over 10,000 computers across all United States Strategic Command and various on-base.
• Sets up/troubleshoots network scanners and printers for facility employees to use - Enhances communication channels and ensures network connectivity via cabling and coordinating with network operations specialists

Omaha, NE

• Diagnoses and repairs computer hardware - Replaces hardware when necessary and contacts manufacturer for replacement warranty parts when applicable - Over 100 PC/printer/copier hardware trouble tickets resolved in 3.
• Installs, configures, and troubleshoots computers, network printers, and scanners – Replaced over 3,000 PCs with newer models
• Installs required/requested software onto new computers to customer specifications – Ensures that requested software is authorized for the classification of the computer – No security mishaps
• Hooks up new computers on site while taking the customer’s requests into consideration to ensure customer satisfaction – Properly disposes of older computers and hard drives per DoD/company policy
• Images computers in bulk - Turns factory new computers into government/business-ready PCs – Enhances overall mission effectiveness by providing faster/more reliable PCs
• CompTIA Security+ certification obtained March 2018

Scott Air Force Base, IL

• Verified/processed 10K+ petroleum product transactions valued at $6.2M+ in accordance with Defense Logistics Agency Energy regulations with no mishaps
• Minimized losses & protected bulk fuels account valued at $4.3M
• Conducted daily, monthly, and annual audits on fuels account to prep for official audits.
• Serviced all manner of aircraft and vehicles with 2M+ gallons of fuel valued at $5.1M over a 3-year period, enabling Air Force mission of rapid global mobility stateside and overseas, earning the Air Force Achievement.
• Mentored 5 new personnel in their career training course, applying hands-on instruction and verbal quizzing, resulting in all 5 passing with 95%+ test scores

Offutt Air Force Base, NE

• Administered 4.5K official Air Force fitness assessments, properly demonstrating form, maintaining program integrity, and keeping fitness standards of members in check.
• Input over 10K test results into Air Force Fitness Management System, keeping records for all base-assigned personnel up to date with 100% program integrity.
• Instructed 40 new physical training leaders, enforcing Air Force compliance and preparing new leaders for command.
• Awarded the Air Force Achievement Medal for flawless attention to detail and outstanding character.

Offutt Air Force Base, NE

• Issued air traffic control clearances, control instructions, airfield advisories, and FAA notices to personnel and aircraft, ensuring a safe and expedient airfield and airspace. Total of 24K operations annually.
• Relays airfield conditions, weather information, and changes to flight plans to pilots via the Automatic Terminal Information Service, establishing a clear line of communication with no room for error.
• Quickly relays flight info to emergency crews, clears airspace for inbound emergencies by diverting other aircraft, ensuring safety of aircraft and crew.

Bachelor Of Science - Bs, Information Technology, 4.0

Transferred credits from CCAF - Currently attending

Associate Of Science, Logistics, Materials, And Supply Chain Management, 4.0

On-going, 42 out of 66 credits completed.

High School Diploma, General Studies